Volunteer Support Specialist

Girl Scouts of Eastern Massachusetts

Job Description

Note: This role will support the cities and towns located in the metro-west area of Boston.

Girl Scouts of Eastern Massachusetts (“GSEMA”) has a full-time opportunity available as a Volunteer Support Specialist.

The Volunteer Support Specialist is responsible for providing excellent customer service and management oversight of Girl Scout Volunteers, especially troop leaders and community administrative leadership teams. 

This position is a flexible hybrid work arrangement, with a GSEMA office located in Waltham. This position requires 50% travel within the council service area.

Supporting the volunteers in the metro-west area of Boston, and with a focus on membership retention and renewal, the Volunteer Support Specialist works collaboratively with other departments to ensure volunteers are prepared to deliver a high-quality Girl Scout Leadership Experience. 

As a member of a mission-driven collaborative team the Volunteer Support Specialist will:

  • Provide volunteers with advice and support in all facets of the volunteer management system including recruitment, placement, training, retention, recognition, and evaluation.
  • Ensure Girl Scouting is open to all girls and adults by delivering the Girl Scout message of pluralism and diversity to members of the council and members in the assigned community.
  • Contact leaders of newly formed troops to offer support, and visit new troops as needed to provide support and oversight of quality.
  • Attend community volunteer meetings (some evenings and weekends required). 
  • Assist in planning, promoting, and executing Volunteer Conferences, Volunteer Recognition Luncheon, and other volunteer events.
  • Promote volunteer trainings, girl programs, events, camp, travel, and troop volunteerism to volunteers, girls, families, and community members.
  • Appoint and mentor administrative volunteers, including Service Unit Coordinator, Membership Promoter, New Leader Mentor, and Treasurer, ensuring they are prepared to fulfill their community leadership volunteer roles.
As a Volunteer Support Specialist, you have

  • A Bachelor’s degree or a minimum of two (2) years of professional work experience in volunteer management and support.
  • High proficiency in the use of Microsoft Windows and Office software; adept at utilizing social networking; experience using Salesforce preferred.
  • Strong public relations skills and ability to develop community collaborations.
  • Strong decision-making and conflict resolution skills.
  • The ability to communicate clearly both orally and in writing.
  • The ability to work a flexible schedule, including some evenings and weekends, and be willing to travel throughout the council service area.
  • The capacity to, independently and as part of a team, plan, organize and prioritize work, while managing multiple deadlines in a fast-paced environment.
  • The ability to effectively identify, analyze and solve practical problems and successfully manage a variety of variables and personalities; ability to adapt in a changing environment.
  • The ability to use sound judgment in decision-making and to work independently.
  • Possessing bilingual skills is strongly preferred.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Girl Scouts of Eastern Massachusetts offers a competitive benefits package including generous paid time off, health and dental insurance, training opportunities, and much more.  Learn more!

When applying, along with your resume, please include a cover letter with salary expectations.

About Girl Scouts of Eastern Massachusetts

For over 100 years, Girl Scouts has empowered girls to lead, break barriers, and create positive change. Girl Scouts’ powerful all-girl space fosters collaboration over competition, and inspires girls to go beyond dreaming to actual doing. We offer amazing opportunities for forward-thinking, talented individuals who share our vision of helping girls and young women change the world for the better. Join our team of dedicated professionals and make a difference in girls' lives! To learn more about our Girl Scouts of Eastern Massachusetts, visit www.gsema.org.

Commitment to Health and Safety: COVID-19 Vaccine Requirement

At Girl Scouts of Eastern Massachusetts, the physical and emotional safety of our Girl Scouts, our families, our volunteers, and our staff is our highest priority. We are taking a responsible approach to creating environments that allow us to embody the Girl Scout Promise and Law, require us to be considerate and caring, courageous, and strong, responsible for what we say and do, respectful of ourselves and others, respectful of authority and act as a sister to every Girl Scout.  

As part of GSEMA’s commitment to health and safety, all employees are required to be vaccinated against COVID-19 per GSEMA’s COVID-19 Vaccination Policy. GSEMA will consider exemption requests from individuals with medical conditions or sincerely held religious beliefs that prevent them from getting the vaccine.

Girl Scouts of Eastern Massachusetts is an equal opportunity employer

At Girl Scouts of Eastern Massachusetts, we strive to create transformative learning experiences and leadership opportunities for all girls. The threads of diversity and inclusion are woven tightly into our mission of supporting and nurturing girls of courage, confidence and character, who make the world a better place.

We hold firm in our belief that a culture of diversity and inclusion promotes unity, creates personal and professional growth opportunities for our employees, and supports safety and transformation for our volunteers and girls of all backgrounds.

Diversity and inclusion is more than an initiative; it is a set of shared values that defines the fabric of our mission.

Read more about our commitment to Diversity, Equity, Inclusion, and Belonging!