Technical Advisor

Are you a social service worker who wants to help non profit staff and use/improve your technical skills? Or, are you a technical person who likes the idea of helping users of software who work in anti-poverty social service agencies? Community Software Group was founded in 1993 and is a leading provider of Web database applications for non-profit anti-poverty social service agencies and their government funding sources. We share in the mission to serve others. We employ talented software developers and technical support staff who have a proven track record in working successfully with non-technical users to create, modify and customize our software products. We have collaborated with dozens of non-profits and government entities. CSG currently licenses software to many agencies in several states. We are committed to developing our business by understanding our non-profit customers' needs and providing excellent products, service and support at an affordable cost. Technical Advisor We seek a person who is comfortable working in a small company environment and interested in working as part of a team in several capacities on a wide variety of projects. We are looking for a person who will join our technical support team based in Worcester, MA but currently working remotely. Most of the technical support and training is done by email, webinar and telephone with users around the country. The users are case managers at social service agencies and state office staff. Some travel may be required in the future to attend conferences and to train users on site. This opportunity has several areas of focus: To respond to questions/problems reported by users and to act as an interface to our software developers, To work with our non-technical clients to assist with their need to understand the data in the databases our software creates. and to use our built-in reports as well as SQL queries to perform these tasks. Also, to assist with implementing our software for new and existing customers, to train our new and existing clients on the use of our software and to assist with proposal writing, development of manuals, technology infrastructure and other tasks needed.  Should be able to test software or be willing to learn software testing procedures. Excellent communication skills are very important. Ability and patience to work with non-technical people is required. We offer medical, dental, paid sick and vacation as well as a retirement plan. Job Type: Full-time