Survivor Support Case Manager

Louis D Brown Peace Institute

Job Description

Survivor Support Case Manager

Louis D Brown Peace Institute
, Dorchester, MA 

The Peace Institute is a center of healing, teaching and learning for families and communities dealing with murder, trauma, grief and loss. Our commitment is to transform society’s response to homicide so all families are treated with dignity and compassion. Our programs and services are grounded in the Center for Disease Control’s social-ecological framework that interventions are needed at multiple levels in order to interrupt cycles of violence.

After more than two decades serving families, the Peace Institute is recognized across the state and country for the best practices in the field of homicide response.  Survivors Outreach Services at the Peace Institute is regarded for providing coordinated, consistent, and compassionate support to families impacted by murder regardless of the circumstances.

Job Summary: 
To coordinate and offer exceptional ongoing support services to survivors of homicide, suicide, or overdose in a caring and compassionate manner after crisis intervention has come to a head. Will work closely with the Survivor Support Coordinators, your direct supervisor, and other Peace Institute staff and community partners to ensure seamless continuous support for all families. The Survivor Support Case Manager will be responsible for managing multiple survivors and their individual needs.

Key Responsibilities:
  • Meeting with survivors to discuss recent successes and setbacks.
  • Completing the survivor Intake process via telephone, virtual or in-person sessions and evaluating survivor’s needs.
  • Listening to survivor concerns and providing advocacy or intervention as required.
  • Address practical needs and goals of survivors including working together to create a long-term transitional plan to get them back to or help to maintain a place of healing.
  • Assesses survivors overall needs then develops, monitors, and evaluates a plan.
  • Ongoing work with other Network providers offering personalized support to survivors and staying connected with survivors to evaluate progress.
  • Maintain regular communication with families on caseload via telephone, email, in-person, or mail to check-in on current/developing needs, communicating about healing events and other opportunities.
  • Maintains up-to-date records for documentation of case activity. 
  • Collaborate and coordinate with other agencies to ensure that appropriate referrals are made for needs such as mental health services, individual counseling, substance abuse services, housing relocation, additional financial resources, spiritual guidance, etc., based on the needs and wants of the clients. 
  • Advocate on behalf of clients so that rights are upheld in accordance with the Victim’s Bill of Rights and MA Bereavement Leave Act, and others as identified. 
  • Communicate with direct supervisor and other Peace Institute staff to ensure seamless coordinated services.  
  • Prepare, maintain and/or update Intake paperwork and keep all files up to date.
  • Attend monthly Serving Survivors of Homicide Victims Providers Network meetings and Neighborhood Trauma Team meetings.  
  • The Survivor Outreach & Support Manager and the Survivor Support Coordinators will work with the Survivor Support Case Manager to train, outline needs and put systems in place.  The SOS Manager and the SS Case Manager will meet on a consistent basis to update and stay organized.
  • Attend monthly Program Meetings and bimonthly Staff Meetings.
  • Attend other organizational and community meetings as schedule allows.
  • Provide additional essential and non-essential tasks as needed such as administrative organization and special event support including the Mother’s Day Walk for Peace, Survivors of Homicide Victims Awareness Month events, Peace BQ etc.

Qualifications of Ideal Candidate:
  • Appreciation and adherence to the seven Principles of Peace: love, unity, faith, hope, courage, justice, and forgiveness. 
  • Ability to work and make decisions independently with minimal supervision. 
  • Comfortable utilizing supervision and reaching out to colleagues for support and guidance.
  • Demonstrates confidence making strategic decisions about the best course of action in complex survivor matters.
  • A well-organized, self-starter who is proactive and detail-oriented with a strong work ethic as s/he will be working on many cases at once. 
  • Ability to establish and maintain effective, diplomatic working relationships with a diverse population including youth & adults volunteers, peers, supervisors, representatives of cooperating agencies, police officers, criminal justice professionals, clinicians, public officials, victims, offenders, the general public, etc. 
  • Listens well and without judgement.
  • Flexible to change survivor plans if they’re not yielding the best results and/or able to motivate survivors to continue to follow their long-term plan.
  • Child-driven; Family-centered.
  • Working knowledge of PC computers, MS Word, MS Excel (Access, if possible), Google applications and being highly proficient in using the internet (browsers, such as Internet Explorer, Google Chrome etc.) to do research and gather information. 
  • Ability to deal with sensitive information in a confidential manner. 
  • Excellent written & verbal communication in English.
  • Capable of effectively speaking & presenting in front of groups. 
  • Community-minded and a resourceful forward-thinker with a minimum of 2 years experience in the Human Services field, Case Management and/or Advocacy. 
  • Some experience working with or for the Department of Children & Families required. 
  • Bilingual candidates are especially encouraged to apply.

  • The Peace Institute’s benefits include medical, 401K, paid vacation, paid holidays, paid sick time, PTO, flex time, self-care stipend and access to professional development. Employees are also provided with equipment to work remotely when necessary.
  • Opportunity to work with a leading organization serving families impacted by homicide, suicide and overdose.
  • Network with highly skilled and knowledgeable providers in the field of trauma response, homicide bereavement, and healing. 
  • Will receive extensive training in the Peace Institute’s survivor-based model and will participate in ongoing trainings to further enhance knowledge and skills. 
  • The Survivor Support Case Manager will gain firsthand knowledge of the ins & outs of a community-based, survivor-led organization. An excellent way to make a difference and a terrific character-building opportunity.

This is an exempt level, full-time position, 40 hours per week. Starting salary is $50,000 annually.

To Apply
Email cover letter and resume, including two business references with their contact information, to  In the email subject line, include the position title and your full name.  Only complete applications will be considered.  No phone calls, please. Qualified candidates will be contacted. Position will remain open until filled.

The Louis D. Brown Peace Institute is an equal opportunity employer and does not discriminate based on race, ethnicity, sexual orientation, nationality, ability, age, gender identity or gender expression or any other characteristic protected by federal, state or local laws.  We celebrate diversity and are committed to creating an inclusive environment for all employees.