Supportive Services Manager

Found in Translation

Job Description

Found in Translation was founded in 2011 in order to create opportunity at the intersection of two social problems: health access disparities and economic inequality across race, gender, and ethnicity. Through education and supportive services, we connect top talent in low-income communities with well-paying jobs in one of the fastest-growing fields in the US. Our Medical Interpreter Certificate training and job placement program supports our two-fold mission:

  • To give low-income bilingual women an opportunity to achieve economic security through the use of their language skills
  • To unleash bilingual talent into the workforce to fight racial, ethnic, and linguistic disparities in health care

The Supportive Services Manager works directly with program participants, supporting their journeys toward significant gains in employment and wages with wraparound services and referrals.

The SSM provides intensive support to a caseload of 30-40 graduates per year, and occasional, as needed support to members of Found in Translation’s alumnae community. In addition to case management responsibilities, the SSM supports the Program Director in facilitating the Medical Interpreter Training Program and oversees volunteer recruitment and management of supportive service related volunteers. The role is both relationship-based and skills-based, and requires strong critical thinking and problem-solving skills, as well as a genuine passion for our mission. 

The work setting is a small, shared, office in a fast-paced environment. Evening and weekend availability is required. The position reports to the Program Director, Interpreter Training and the Program Director, Career Advancement. At present, there are no direct reports to this position. 

At present, this position is primarily remote due to safety precautions around COVID-19. Eventual availability for in-person presence in our Dorchester office is required.

Key responsibilities

  • Forge supportive relationships with program participants through regular outreach and engagement. Support Program Director, Career Advancement with one-on-one career coaching as needed.
  • Respond to participants experiencing crisis and making appropriate referrals to service providers such as mental health counseling, housing, access to food, and basic needs.
  • Facilitate academic, social, and economic supports such as childcare, transportation, and tutoring, in collaboration with Program Director, Interpreter Training.
  • Recruit, train, and manage Supportive Services volunteers, including childcare volunteers, and financial fluency instructors. Support Program Director, Career Advancement with recruiting mentors and other professional development volunteers.
  • Hold leadership role on financial fluency curriculum and economic mobility strategy, to support the overall socioeconomic well being of students. 
  • Post-training, create individualized goal plan with each program participant. Follow through on action items, such as applying to first jobs, establishing support networks, forming exam retake plans.
  • Monitor student progress toward acquiring strong foundational skills, including updated resume, cover letters, letter of recommendation, and goal plan, in collaboration with Program Director, Interpreter Training and Program Director, Career Advancement.
  • Participate in the recruitment and selection of program participants for the Medical Interpreter Certificate program.
  • Track program participant progress with monthly reports and color-coding, and quarterly outcomes surveys.


  • The ability to forge strong supportive relationships with clients from diverse backgrounds.
  • 3+ years of relevant experience with a track record of success in one or more of the following areas: case management in a community setting, social work, person-centered goal setting, and outcome tracking, workforce development, economic mobility, women’s empowerment, immigrants and refugees.
  • A genuine resonance with and commitment to our mission
  • A demonstrated ability to balance multiple priorities and meet deadlines, and a sense of ownership of the work and its outcomes
  • Ability to work independently and as part of a small multi-disciplinary team
  • Compassionate, flexible, collaborative work style
  • Preferred but not required: Social Work degree (LSW, BSW or MSW) or equivalent, experience in volunteer recruitment and management, knowledge of the local nonprofit landscape and resources for low-income individuals, knowledge of the medical interpreting profession, familiarity with Google Apps/Google Docs/Google Drive and Dropbox

Found in Translation is committed to building a culturally diverse staff to represent the populations we serve. People of color, women, immigrants, people with disabilities, and members of the LGBTQ community are strongly encouraged to apply.