Student Services Manager

Community Music Center of Boston

Job Description

CMCB seeks a Student Services Manager (SSM) to embody the culture of hospitality of the Community Music School (CMS) and be at the center of our community and family experience, especially as we expand to have two locations in both the South End and Roxbury's Cultural District (read more about our expansion HERE).

Reporting directly to the Director of Student Enrollment and Experience and joining a team of five full-time staff and several part-time youth employees, this new key position is responsible for managing the flow of families and visitors in the building, generating revenue by attracting new and repeat students, training and mentoring part-time Student Services team members, and building trusting and genuine relationships with our community.

The ideal candidate has experience working in a front-facing, high-volume, and high-expectation setting (hospitality, dining, visitor services, admissions) and has proven experience creating a positive, welcoming, and equitable experience for all visitors, particularly children and families. They are a warm, poised, and detail-oriented leader who is energized by a complex and busy working environment and displays high levels of emotional intelligence. Lastly, the Student Services Manager takes pride in anticipating needs and has strong interpersonal, communication, and mentorship skills .

Like all roles at CMCB, there is significant investment in professional development training, mentorship from senior staff, and opportunity for future promotion within the organization.

Status: Regular full-time (40 hours/week), salaried, exempt
Start Date: March 2026 or ASAP
Schedule: In person, Tuesday - Saturday, includes consistent evening hours

Responsibilities
  • Provide exceptional and culturally responsive service, warmly greeting community members, answering common questions, and addressing concerns
  • Act as the first and last point of contact for students, families, and visitors, making every arrival and departure feels intentional, welcoming, and personal
  • Lead, onboard, train, and mentor part-time Student Services employees, ensuring consistent standards, professionalism, and hospitality
  • Establish and maintain clear and pro-active communication channels
  • Optimize and manage the full enrollment cycle, including registration, lesson/class scheduling, and conflict resolution
  • Expertly update and maintain school internal software and systems essential for efficient management of school operations 
  • Collaborate with Finance and Operations in tuition collection, transaction reconciliation, and financial and enrollment-related reporting

Qualifications

Essential
  • Minimum of 3 years of professional experience in a front-facing setting with significant responsibility around customer service and experience, such as dining, retail, sales, visitor services, admissions, hospitality, etc
  • Minimum one year of supervisory experience, ideally with early career professionals and young adults
  • Previous experience interacting and working with young people and families, enjoyment with understanding and incorporating their unique needs 
  • Strong belief in the importance of education and a growth mindset
  • Able to manage immediate concerns while sorting and addressing competing, short, and long term priorities
  • High level of emotional intelligence, awareness of self and others, and dynamic interpersonal skills
  • Exceptional written and verbal communication skills including conflict resolution
  • Skilled at enforcing clear policies while working with the nuances associated with those policies to meet customer needs
  • Excellent technical skills with experience with CRM/databases and confidence with Microsoft Office, Google Suite, Excel
  • Adept at working in a culturally diverse environment with a commitment to diversity, equity, and inclusion
  • Must be authorized to work for ANY employer in the U.S. as CMCB is unable to sponsor or take over sponsorship of an employment visa at this time

Preferred
  • Strong project management skills 
  • An appreciation for the role of the arts in our lives and communities
  • Prior experience working in a non-profit and or community based organization
  • Admissions/registration experience in an academic or school environment
  • Oral / written proficiency in Spanish, Haitian Creole, and/or Chinese (Mandarin/Cantonese) is a plus
  • A degree is welcomed but not required

Physical Demands
The duties of this position are performed indoors in a business/open office setting. The noise level in the work environment is usually moderate to loud during active programming hours (includes sounds of crying, laughing, or shouting children) and minimal otherwise. While performing the duties of this job, the person in this position must be able to to remain in a stationary position 30-50% of the time as well as frequently move around the school to engage with the public. They will need to constantly operate a computer and other office productivity machinery and general equipment. Specific vision abilities required by this job include close vision and the ability to adjust focus. The person in this position frequently communicates in writing and verbally with internal and external constituents and must be able to exchange accurate information in these situations.

Application Instructions
Please apply at https://cmcb.isolvedhire.com/jobs/1696166. Please be prepared to submit the below materials (addressed to Saralyn Klepaczyk, Director of Student Enrollment & Experience) as part of your application:

  • A cover letter which addresses your capabilities, experiences, and interests
  • A current resume or CV
Incomplete applications may not be considered. Applications will be reviewed beginning February 2nd as they are received, so early submission is encouraged. This position will remain open for applications until filled. Please, no phone calls or walk-ins.