SNO Mass Coordinator

RCAP Solutions

Job Description

Mobility Program Coordinator

Worcester, MA

Summary: SNO Mass is a housing mobility program that supports low-income families with Housing Choice Vouchers in moving to areas of higher opportunity—neighborhoods that offer strong schools, safe environments, and economic opportunities for residents. SNO Mass is designed to help reduce the barriers families often face in finding housing and moving to higher opportunity areas. SNO Mass services include mobility counseling and housing search support for households, financial assistance with security deposits and realtor fees, higher payment standards and enhanced support for landlords in qualifying areas, and post-move support for participating households.

Responsibilities include, but are not limited to:

  • Coordination and delivery of SNO Mass services, including intake/assessment, case management, housing search and placement, and stabilization.
  • Coordinate and assist with research on local opportunity areas (e.g., schools, transportation, amenities, supportive services, housing stock) and ensure a high level of familiarity with these areas among SNO Mass staff.
  • Develop and implement property owner outreach/recruitment strategies.
  • Lead program orientation sessions for prospective participants, as well as conducting counseling meetings with participants and identify potential barriers to finding and/or retaining housing.
  • Make appropriate referrals for needed services to help remove barriers to a successful opportunity move.
  • Develop and lead workshops and training on topics such as credit repair and budgeting, landlord/tenant relations, housing search, and home maintenance.
  • Provide assistance with credit repair and address rental history problems and assist families with meeting tenant screening requirements.
  • Assess the schooling needs of each child in the family and make attempts to refer families to an area where their needs are best met.
  • Provide participants with detailed information about the opportunity areas.
  • Assist participants in the development of an individualized housing search plan, including goals, action steps, and timetables. Conduct housing search to identify viable units for participants and notify participants promptly of housing opportunities.
  • Communicate with property owners about how the program works and how it benefits property owners.
  • Communicate and coordinate with staff from other departments (e.g., program reps, inspectors) to achieve program goals.
  • Provide post-move counseling to participants during the transition to their neighborhood, including help in locating schools, childcare, social and medical services, and employment.
  • Communicate with property owners and participants to help resolve conflicts.
  • Manage data collection and reporting to ensure that required data is being recorded and program goals are being met.
  • Proactively identify and inform the Director of any issues that may adversely affect the program or organization.
  • Under the supervision of the Director, assist in the development and implementation of staff training to ensure knowledge and skills necessary to meet program objectives.
  • Provide accurate and timely feedback to staff on performance-related matters.
  • Work with the agency’s development team on SNO Mass marketing information and resources, including social media and website.
  • Attend required meetings, conferences, and trainings, as necessary.
  • Represent the agency at state and regional meetings, as necessary.
  • Other duties as assigned.
Education and/or Experience:

  • 4-year degree in social work, public policy, or other related fields required preferred, but not required. Direct experience will be highly considered.
  • 3 years’ experience in social services/case management required, with additional experience in real estate, subsidized housing programs, and fair housing preferred.
  • Must have familiarity of the region (e.g., transportation, school systems, amenities, and services.)
Computer Skills:

  • Must have exceptional knowledge of computer systems and databases, Microsoft Office software including Outlook, Excel, and Word.
Required Knowledge, Skills, and Abilities:

  • Excellent verbal and written communication skills with the ability to communicate with participants, landlords, management, and peers. The ideal candidate must be able to effectively communicate with individuals from diverse backgrounds.
  • Ability to maintain accuracy while meeting all deadlines; the ideal candidate must be detail-oriented and organized with the ability to prioritize; and attend/participate in meetings presenting a team player approach.
  • Always demonstrated commitment to exceptional customer service.
  • Must maintain a high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated discretion, tact, and diplomacy.
  • Must be able to work in a fast-paced environment with demonstrated ability to deal with multiple competing tasks and demands.
Work Environment: Typical office setting to include the ability to spend long hours sitting and using office equipment. Move regularly from sitting to standing position as well as frequently bend to file and maintain files. Ability to work on repetitive tasks and use fine motor skills to handle and control objects. Ability to use earpieces or headphones; speak listen, and understand others. Occasionally lifting 10 lbs to 15 lbs.


  • Competitive compensation
  • Medical, Dental, Vision, LTD, and Life Insurance
  • Flexible Spending Account and Health Savings Account
  • Competitive Vacation and Sick time
  • 14-paid holidays
  • 403(b) plan RCAP Contribution and Match
Job Type: Full-time

Expected hours: 40 per week


  • Dental insurance
  • Health insurance
  • Paid sick time
  • Paid time off
  • Vision insurance

  • 8 hour shift
  • Morning shift
Weekly day range:

  • Monday to Friday
Ability to Commute:

  • Worcester, MA 01602 (Required)
Ability to Relocate:

  • Worcester, MA 01602: Relocate before starting work (Required)
Work Location: In person