Shelter Support Staff - New Bedford (A2) | Part-time - Weekends

The Women's Center

Job Description

About Us

The Women's Center is a non-profit organization in the SouthCoast of Massachusetts dedicated to providing comprehensive services to survivors of domestic violence and sexual assault. We offer a supportive environment for individuals to begin a journey to safety, hope, and empowerment.

Position Summary

Shelter Support Team Members work to ensure a safe, secure, and supportive environment in residential shelter for participants who are victims of violence, abuse, and trauma.

Position Location: New Bedford (A2)
Hours Per Week: Part-time, 16 hours
  • Saturday and Sunday, 7 am to 3 pm (day)
  • Saturday and Sunday, 3 pm to 11 pm (night)

Pay Rate: $18.50 per hour (day shifts) / $19.50 (night shift) | (includes weekend differential pay) Hourly wages change dependent on day and hours)


  • Health, dental, vision, life insurance, and a flexible spending account (FSA) to support your well-being.
  • A retirement savings plan to invest in your future.
  • Paid time off and holidays because we value your work-life balance.
  • Most importantly, a supportive and inclusive work environment where your passion can thrive.

Primary Responsibilities

  • Maintain the safety and security of participants and their families, ensuring that shelter rules are followed.
  • Respond effectively to emergency situations; communicate and document incidents in a timely, accurate manner.
  • Maintain accurate and timely documentation of incident reports, logs, and other records.
  • Guard the privacy of participants' information in accordance with The Women's Center policies, procedures and as required by law.
  • Perform hourly "rounds" throughout the shift, making sure participants are safe.
  • Perform light housekeeping and laundry.
  • Respond to crisis and information calls. 
  • Attend and actively participate in staff meetings and training sessions.
  • Other duties as required.

The Women's Center will provide on-the-job training including CPR certification and first aid.


Skills and Abilities
  • Self-directed and able to working independently - the sole staff person during the shift
  • Empathetic and vigilant; maintain confidentiality
  • Able to stay calm and use good judgement in tense, crisis situations; and work under pressure
  • Demonstrated ability to work effectively with culturally-diverse populations
  • Strong written and verbal communication skills
  • Proficient with Microsoft Office

Education and Experience
  • Must have high school diploma or GED; college degree is desirable
  • At least 2 to 3 years' experience in social work or human services
  • Experience working in a residential setting is a plus
  • Bilingual is a plus

Other Requirements
  • Able to lift 35 pounds and climb stairs
  • Reliable transportation

Join Us! If you're ready to use your skills and passion to support survivors and promote positive change, we invite you to be part of our compassionate team. Together, we can make a real difference in the lives of those we serve. Apply today and help us transform hope into reality.

The Women's Center has a diverse workforce that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. The Women's Center does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or other non-merit factors protected under federal, state and local law. The Women's Center celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.