Service Navigator

Under the supervision of the Mental Health and Training Program Manager, the
Service Navigator will offer assisted mental health referrals and service linkage
primarily for children (x≤ 14 years old) exhibiting problematic sexual behaviors (PSBs)
or trauma due to child abuse across the state. The office for this position is located
at 11 Beacon Street in Boston, MA, however the position can be located anywhere
within the state. Travel within the state, including to the Boston office on occasion, is
required.
DUTIES AND RESPONSIBILITIES:
• Assist staff at Children’s Advocacy Centers (CACs), clinicians, and behavioral
health service providers to connect children and youth with PSBs to the

appropriate treatment services including Problematic Sexual Behavior-
Cognitive Behavioral Therapy (PSB-CBT) and other modalities as needed

• Serve as point of contact for programs that do not provide mental
health services (CACs which lack onsite mental health). Support and
empower families during a referral process to identify appropriate mental
health providers
• Build upon a statewide directory of clinicians who work with children and
youth exhibiting PSBs, regularly update and maintain based on newly trained
clinicians

• Enhance the policies and procedures for the MACA referral system for (CACs),
clinicians, and behavioral health service providers.
• Develop and collaborate with in-state consultants to support adoption of
standardized tele-mental health practices across CACs and behavioral health
organizations.
• Collaborate with the Lifeline for Kids (formerly Child Trauma Training Center)
LINK-KID centralized referral system of evidence-based care for child trauma
at UMASS Medical School.
• Collaborate with Massachusetts Society for a World Free of Sexual
Harm by Youth (MASOC) centralized directory and community of
youth serving clinicians
• Conduct outreach and recruitment to agencies to market available training
opportunities and provide necessary information, specifically MACA’s annual
Problematic Sexual Behaviors Cognitive Behavioral Therapy (PSB-CBT)
Learning Collaborative, ensuring widespread participation and engagement
from relevant stakeholders.
• Assist with the implementation of training programs in trauma-informed
evidence-based treatment, in conjunction with consultants.
• Partner with stakeholders and liaise with content matter experts
• Maintain and update training and referral records
• Participate in program and clinical related meetings with CAC staff and
stakeholders
• Other duties as required: Please note that the Massachusetts Children’s
Alliance is an expanding agency with many exciting start-up projects and
activities which require flexibility. This job posting provides a general
overview but not an exhaustive description of the duties required.
MINIMUM PROFESSIONAL REQUIREMENTS AND PREFERENCES:
• Master’s degree in social work, psychology, or related field preferred;
bachelor’s degree in social work or related field with 5 years of relevant
experience.
• Bilingual ability is a plus.
• Demonstrated knowledge in child advocacy, social justice, and/or nonprofit
work preferred.
• Experience working in child and family services, specifically navigating
complex systems preferred.
• Solid verbal and written communication skills.
REQUIRED PROFESSIONAL SKILLS:
• Excellent interpersonal skills to work effectively with many different
constituencies
• Organizational skills, good judgment and ability to take initiative

• A commitment to developing cultural competency and humility and the
capacity to serve a variety of populations.
• Cultural humility and a commitment to diversity, equity, and inclusion.
• Comfort working in a hybrid environment with a mix of remote and in-person
team interactions.
Compensation & Benefits:
• Salary range: $60,000-$70,000, commensurate with experience
• Generous paid time off, including vacation, sick leave, and holidays
• Health and dental insurance
• Retirement plan with employer contribution
• Ongoing professional development opportunities
The Massachusetts Children’s Alliance (MACA) is committed to providing equal
opportunity in its recruitment and hiring practices without regard to sex, age, race,
color, religion, handicap, national origin, sexual orientation, pregnancy, military status,
marital status, genetic information, or any other protected status under applicable
local, state, or federal law. MACA is committed to a diverse work force.
Applicants who are interested in this position and who possess the minimum
requirements should submit a letter of interest and resume electronically in PDF
format to jobs@machildrensalliance.org subject line: ATTN: Search Committee,
Service Navigator
PLEASE NO CALLS to the office about this position
Application deadline: November 7, 2025 by 5:00pm