Salesforce Manager

Samaritans Inc

Job Description

ABOUT SAMARITANS
Samaritans envisions a world without suicide. Our mission is to prevent suicide and offer hope and support to those affected. For nearly 50 years, Samaritans has provided lifesaving suicide prevention services in Massachusetts. 

Samaritans is known for its innovative approach to serving the community and provides a full range of suicide prevention, intervention and postvention services. An extended community education and outreach program increases the public knowledge on this issue. Phone, text, and chat-based crisis services are provided to support those in distress. Support groups and personal visits assist people and families impacted by suicide loss in their grieving and healing process.
Samaritans’ employees must be vaccinated against COVID-19 or obtain an approved medical or religious exemption. An offer is contingent upon proof that the candidate is fully vaccinated or qualifies for an exemption.  Currently our office is re-open on a hybrid schedule with an average of 2 full days per week in office, after a period of onboarding for new hires.

REPORTS TO
Deputy Director of Development

ABOUT THE POSITION
The Salesforce Manager is responsible for supporting and maintaining the integrity of the organization’s Salesforce database. They will work closely with Samaritans development, program, and communications staff, helping them learn and integrate Salesforce and associated programs into their work. The role presents a major opportunity for a motivated professional to help build Samaritans’ successful use of Salesforce, Pardot, and Classy, impacting the effectiveness of our staff and services. The ability to connect with the mission, vision and values of Samaritans is vital; familiarity with the issue of suicide prevention is a plus. 

KEY RESPONSIBILITES
  • Serve as primary administrator for Salesforce, including data cleanup and validation as well as developing policies, procedures, and protocols that maintain the accuracy and build the efficacy of Samaritans’ data
  • Design, manage and deploy Salesforce customizations, including flows, custom roll-ups, and custom fields
  • Build and deploy dashboards and reports and train users to develop their own reports and dashboards
  • Administer and support connected Salesforce applications, including Pardot and Classy
  • Maintain a thorough knowledge of organization’s data architecture; assess and propose changes when needed
  • Serve as the primary Salesforce support contact for development, communication, and program staff
  • Conduct staff training, including on-boarding of new team members to Salesforce
  • Train and consult with program staff on reporting, data management, and effective processes and protocols
  • Ensure that constituent profiles are maintained accurately
  • Assist gift processing from deposit to acknowledgment; conduct queries; generate listings for mailings, meetings and events, when necessary
  • Ensure timely reconciliation of financial records 
  • Coordinate updates, training and purchases with database software vendors 
  • Manage the data retention strategy
  • Administer Salesforce user accounts and profiles, including setting account creation and deactivation protocols
  • Manage security and accessibility best practices
  • Build and manage Salesforce Community sites, including knowledge articles and user licenses

KEY QUALIFICATIONS
  • Salesforce Certified Administrator or Certified Advanced Administrator preferred
  • 2+ years experience working within Salesforce (Lightning) and Nonprofit Success Pack
  • Experience identifying users’ needs, developing solutions, presenting new protocols
  • Experience developing training materials and presentations and supporting users individually
  • Familiarity with batch uploads and updates to Salesforce 
  • Experience working in a nonprofit environment preferred

SPECIAL REQUIRMENT/ PHYSICAL DEMANDS/ WORKING CONDITIONS
  • Flexibility in meeting demands and remaining positive during interactions is essential
  • Successful completion of 30-hour volunteer befriending training 
  • Ability to work with sensitive and confidential material
  • Creative, resilient, and strategic in approach
  • Must be able to evaluate problems accurately and display good, sound judgment
  • Must be results-oriented, mission-driven, and accountable

COMMUNICATION SKILLS 
  • Must possess strong communication skills, including ability to effectively train and support staff with a broad range of technical skills 
  • Ability to resolve conflicts appropriately
  • Ability to work independently and collaboratively to maximize teamwork across the organization

SALARY AND BENEFITS
  • Starting at $66,000 
  • Direct deposit payroll
  • Health (Samaritans covers 85% of premium), Dental (Samaritans covers 90% of premium) and Vision insurance
  • Healthcare and Childcare FSA, Commuter Benefits and Employee Assistance Program
  • Generous Vacation (New hires start with 10 days), Sick (8 days) and Personal Time Off (5 days)
  • Paid Family Medical Leave benefits
  • 14 paid holidays
  • Direct deposit payroll
  • Flexible work schedules

HOW TO APPLY
Please send your resume (saved as Lastname_resume) and brief cover letter* (saved as Lastname_coverletter) explaining your interest in the position, and how you learned about this opportunity. Email to jobs-development@samaritanshope.org with “Salesforce Manager” in the subject line.  
*Applications that are missing a resume or cover letter may not be considered.
 
To learn more about Samaritans, please visit: www.samaritanshope.org
 
Samaritans is an equal opportunity employer and is committed to hiring staff who reflect the diversity of the communities we serve. Candidates of color, bilingual, and bicultural candidates are strongly encouraged to apply.  All qualified applicants will receive consideration for employment without regard to race, age, color, religious belief, sex, marital status, pregnancy, childbirth or related medical conditions, creed, national origin, disability status, gender identity, sexual orientation, veteran or military status, genetic information or in any other category protected under the law.