Program Representative

RCAP Solutions

Job Description

Program Representative

Worcester, MA

The Section 8 Program Representative is responsible handling a large caseload of clients participating in a federal or state rental assistance program that RCAP Solutions, Inc. manages.

Responsibilities:

  • Ensures that the program participants, and property owners comply with program requirements in accordance with all applicable state or federal regulatory requirements.
  • Completes annual re-examinations for an assigned caseload in a timely manner.
  • Responsible for verifying client’s income, assets, and expenses to determine continued eligibility. Calculates participants share of rent and program subsidy levels using the income and asset verification process.
  • Conducts orientation for voucher holders; ensures proper documentation is completed and inputs confidential data into secured systems
  • Issues vouchers and monitor clients housing search efforts through lease up process; sends all required notifications to landlords and participants.
  • Processes housing assistance terminations according to established procedures
  • Maintains and documents communications with applicants, participants, and landlords relative to program administration
  • Reports program compliance issues such as violation of family obligations, evictions, income eligibility, and fraud to the program Director
  • Collaborates with community resource agencies and landlords in support of clients with positive tenancy and sustained housing assistance
  • Meets and cooperates with federal and state monitoring officials, auditors, and others as required

Requirements:

  • Education and Experience: Associates degree or equivalent from two-year college or technical school with a minimum of 2-3 years of work experience in housing or social service agencies; or three years related experience and/or training; or equivalent combination of education and experience.
  • Communication: Must have excellent communication skills both verbal and written; provide excellent customer service; and have good public speaking skills. Preference given to candidates with multilingual skills (verbal and written) including Spanish.
  • Adaptability: Ability to multi-task, meet deadlines, and have good mathematical skills.
  • Computer Skills: Must have experience with computer systems and databases including Microsoft Office Outlook, Excel, and Word.
  • Certification: Must have or complete required Nan McKay or Quadel. HUD required training for position and become certified within one year of hiring.
  • Must pass a CORI.
Job Type: Full-time

Salary: $24.00 - $25.00 per hour

FLSA Status: Non-Exempt

Schedule:

  • Day shift
  • Monday to Friday
  • 8AM-5PM (ONSITE POSITION)
Work Location: In person

Expected hours: 40 per week

Job Type: Full-time

Pay: $24.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

  • 403(b)
  • 403(b) matching
  • Dental insurance
  • Employee assistance program
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance
Schedule:

  • 8 hour shift
  • Monday to Friday
  • No weekends
Ability to Commute:

  • Worcester, MA 01602 (Required)
Work Location: In person