Program Assistant

RCAP Solutions

Job Description

Summary: The Section 8 Program Assistant provides support to a team of Program Representatives by performing a variety of administrative tasks in a team-oriented work environment.

Responsibilities include, but are not limited to:

  • Organize and mail recertification paperwork for Program Representatives
  • Manage, track, and report on the status of participant’s submission of required paperwork and assist with mailing of packages and notices.
  • Assist in the review of submitted documentation and follow up with program participant’s income, assets, and other necessary documents
  • Scan documents in a timely manner into the required software system
  • Assist with calculation of participant’s income, assets and expenses to determine continued participation in the program.
  • Maintain communication with program representatives regarding documentation and audit requirements, as needed.
  • Provide support to managers and others with special projects as assigned.
  • Respond to phone calls and provide information requested to clients, property owners, and other external partners.
  • Maintain a filing system for both active and inactive participants files.
  • Participate in regular staff meetings and trainings required by the funding source and/or RCAP Solutions, Inc.

Required Knowledge, Skills, and Abilities:

  • Education and/or Experience: High school with 1 to 2 years related experience working at a housing or social service agency serving similar population as RCAP’s; some college preferred.
  • Ability to read and interpret program related documents; write routine reports and correspondence; provide excellent customer service; and good public speaking skills.
  • Ability to read and write Spanish preferred.
  • Ability to multi-task, meet deadlines, and have good mathematical skills.
  • Computer Skills: Must be proficient in Microsoft office software including Outlook, Word, and Excel.

FLSA Status: Non-Exempt