Operations Manager

Job Title:             Operations Manager 

Reports to:         Board of Directors  

Location:             Hudson, MA 

Job Type:             Part-time, 30 hours per week 

Pay:                       $28-32/hour, depending on experience level
To Apply:             Send resumes to jobs@freshstartfurniturebank.org

 

Fresh Start Furniture Bank is a volunteer-based charity that provides free furniture and home goods to economically disadvantaged families and individuals. This year alone, we will furnish 700+ households with 35,000 items, most of which were donated by the public.  

 

Fresh Start is seeking an experienced leader to oversee the day-to-day operations of our distribution center. This is a hands-on position, working side-by-side with our volunteers and corporate partners. The ideal candidate must be energetic, an effective communicator, able to solve problems quickly, and have strong organizational and documentation skills to keep the donations center in order.  

 

 

•         Manage store opening & closing procedures with other on-site staff. 

•         Set daily shift priorities in collaboration with the Volunteer Coordinator. 

•         Oversee daily operations and resolve any issues that arise. 

•         Develop and implement process improvements and update documentation when needed. 

•         Develop and maintain a safety training program.

•         Monitor inventory levels, review online inventory, and complete cycle counts. 

•         Communicate inventory needs to the social media team. 

•         Help develop new supply and work with existing supply chain partners for bulk furniture donations.  

•         Order supplies and mattresses and receive deliveries. 

 

Call Center (a highly automated system for handling incoming calls): 

•         Oversee the donations call center volunteer team. 

•         Monitor the weekend pick-up schedule and set the transport route for the donations pick up team.

 

•         Manage vendor payments for mattresses and platform frames. 

•         Collaborate with the Volunteer Coordinator on staffing levels needed.  

•         Participate in community events. 

•         Analyze data to assist in long term planning in collaboration with other staff members.

•         Monthly progress reports.

•         A bachelor’s degree in business administration, operations management, or related experience.

•         Proven track record of managing a diverse group of volunteers or employees.

•         Experience as an operations manager or in a similar role. 

 

•         Strong problem-solving skills. 

•         Strong documentation skills.

•         Well-organized, detail-oriented, and self-starting. 

•         Strong communication skills, both written and verbal. 

•         Strong PC skills, including proficiency in Word and Excel.  

•         Must have Internet connection at home.

•         Ability to manage budgets effectively.

•         Ability to lift 50 pounds. 

 

•         Onsite work, approximately 8:30 am to 1:30 pm Monday, Tuesday, and Thursday, plus two Saturdays per month. Additional on-site hours may be necessary depending on workload. 

•         Additional remote hours can be worked using our online systems. 

 

 

Fresh Start Furniture Bank is an Equal Opportunity Employer committed to a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability.