Operations Coordinator (Fully Remote)
Schizophrenia & Psychosis Action Alliance
Job Description
Schizophrenia & Psychosis Action Alliance is leading the charge to advocate for people with schizophrenia and psychosis disorders. We believe in a cure for schizophrenia. The quest for a cure may take decades, but it is the pinnacle of our research and clinical aspirations. Our mission is to advance systemic change and promote recovery through Research, Education & Care, and Advocacy & Public Policy.
Join us as we work to create a pathway to recovery filled with hope, purpose, and connection.
Role Summary:
We have an exciting opportunity for an experienced Operations Coordinator to join our team. The ideal candidate is a problem-solver, highly organized and detail-oriented, and a team player. The Operations Coordinator supports the Director of Operations in executing S&PAA's day-to-day operations. It is the Coordinator's responsibility to streamline internal processes, manage administrative and logistical tasks, and ensure effective coordination across stakeholders. This position is fully remote and will report directly to the Director of Operations.
Principal Functional Responsibilities:
Operational/Program Coordination: Support the implementation and maintenance of internal systems, workflows, and standard operating procedures. Monitor operational timelines, action items, and ensure coordination on projects and routine processes. Assist with vendor management expense tacking and contracts. Help coordinate logistics for programs, events, and special projects.
Administrative Support: Provide high-level administrative support including scheduling meetings, and preparing meeting material. Draft and edit internal documents, communications, and presentations.
Data and Systems Management: Maintain organizational records and databases. Support the upkeep and documentation of CRM tools and the shared drive to ensure organizational efficiency and data accuracy. Assist in collecting and organizing data for internal reporting and performance metrics. Perform gift entry for donor transaction records.
Financial Operations: Manage accounts payable processes, including submitting and coding expenses in systems in Ramp. Ensure expenditures are properly documented and supported in accordance with organizational and accounting policies. Ensure timely vendor invoice submission and accurate recording of operational expenses. Assist with internal purchasing.
Perform other duties as assigned.
Qualifications:
- Education: Bachelor's Degree in relevant field (business administration, nonprofit management, accounting).
- Experience: Two or more years of experience in nonprofit operations, administration, project coordination, or similar roles.
Key skills, Knowledge and Personal Characteristics:
- High professional standards and integrity
- Exceptional attention to detail
- Strong analytical, organizational, and problem-solving skills
- Strong interpersonal, oral, and written communication
- Ability to prioritize assignments
- Ability to function effectively within a team environment that promotes collaboration
- Ability to work effectively with external constituents
- Ability to thrive in a fast-paced environment
- A sense of humor
- Passion about S&PAA's mission
Key Competencies:
- Communication: Builds and maintains open, transparent and effective lines of communication, within and outside the Organization, to better serve others in all interactions; appropriately tailor written and verbal messages to target audiences.
- Teamwork: Builds and maintains positive working relationships, within and across individual work groups, through open communication and collaboration; works with others to accomplish goals and objectives.
- Service Excellence: Maintains focus on service excellence in all relationships with colleagues, collaborators, and those S&PAA serves; views all interactions as a potential opportunity for demonstrating S&PAA's focus on serving those affected by schizophrenia.
- Diversity, Equity & Inclusion/DE&I: Practices inclusion of those unique human qualities that are different from our own and outside the groups to which we belong; respects and values all people, nurtures open dialogue between those of differing perspectives; and empowers people to express themselves and show an appreciation of others. Diversity, equity and inclusion (DE&I) at S&PAA includes in addition to the dimensions of gender, race, ethnicity, national origin, age, religion, sex, gender identity and sexual orientation, it also includes socioeconomic status, physical attributes and abilities; political, cultural, and intellectual ideologies and practices.
- Civility: Civility at S&PAA involves treating people with dignity, respect, and courtesy which involves efforts to understand differences and a general awareness of the rights, wishes, concerns and feelings of others. It involves speaking in ways that are respectful, responsible, restrained and principled, and avoiding that which is offensive, rude, demeaning or threatening.
Physical Requirements:
Must be able to utilize a phone, computer and screen and other office equipment. While performing the duties of the job, the employee is frequently required to sit; talk; or hear and occasionally stand, walk, reach, stoop, or kneel. Must be able to occasionally lift up to 25 pounds.
Must be able to utilize a phone, computer and screen and other office equipment. While performing the duties of the job, the employee is frequently required to sit; talk; or hear and occasionally stand, walk, reach, stoop, or kneel. Must be able to occasionally lift up to 25 pounds.
Schizophrenia And Psychosis Action Alliance does not discriminate on the basis of race, color, religion, gender, gender expression, age, national origin, disability, marital status, sexual orientation, homelessness, or military status. We celebrate diversity and are committed to creating an inclusive environment for all team members.