Manager, Volunteer & Partner Support

Mission: Boston Cares mobilizes and trains individual and corporate volunteers who strengthen communities and improve the lives of people in need. We are the largest volunteer agency in New England, a member of the Points of Light affiliate network and a leader in the volunteer engagement sector. We build strategic and structured relation-ships with schools and nonprofits with needs that can be filled by teams of volunteers; and then we recruit, train and lead reliable and enthusiastic groups of volunteers who get the job done. Our year-round volunteer programs and seasonal signature service events engage adults of all ages, children & teens and corporate partners. Founded in 1991, Boston Cares volunteers have provided over 1.25 million hours of service to the Greater Boston community. Learn more at www.bostoncares.org.
Position Summary: Reporting to the Associate Director of Programs, the Manager of Volunteer & Partner Support will play a key role in managing programs and partnerships with our 180+ nonprofit and school partners across Greater Boston. The Manager, Volunteer & Partner Support will be responsible for day to day coordination of volunteer opportunities serving nonprofit partners, including providing customer service and managing data/systems to ensure programs are successfully delivered to both partners and volunteers. This is an opportunity to work closely with a team to deliver high-quality programs, with a strong focus on the administrative systems and communication that make our work possible.
Key responsibilities of the Manager, Volunteer & Partner Support will include:
• Manage day to day communications with partner agencies/schools, including processing project requests, posting opportunities to the website, and updating project information in our database in partnership with Volunteer Engagement Manager
• Manage volunteer opportunities in database system for nonprofit agency and school partners working with
Boston Cares community programs
o Address any issues with partners, and elevate issues as appropriate
o Provide training and support to nonprofits on volunteer management software as needed
• Manage program and volunteer data in HandsOn Connect (HOC), our Salesforce based data & website plat-form
o Collect, enter, and manage all project information into the HOC system
o Ensure monthly reporting is accurate and complete; create and run reports for team as needed to bet-ter assess and track program outcomes
o Serve as programs team expert on HOC system; identify opportunities for improvements, implement updates as appropriate
• With programs team, manage information on our website, including web page updates, uploading and updating of volunteer opportunities, and regularly monitoring website content for opportunities to improve communications; serve as primary implementation manager for website
• Work in close partnership with Volunteer Engagement Manager to ensure effective programs for both
partners and volunteers; work in tandem to ensure projects are led, filled, and meeting needs of all stake-holders
• Support the Volunteer Engagement Manager in delivering New Volunteer Orientations, Volunteer Leader Trainings, and other program-specific volunteer training opportunities
• Support the administration and in the implementation of special events, including service days and the annual Boston Cares Awards
• Develop and manage skilled volunteer roles to support your work
• Support the corporate engagement team as needed, including assisting with project prep and leading em-ployee volunteer teams at hands-on service sites
• Support special projects and initiatives as needed

Additionally, the Manager, Volunteer & Partner Support will:
• Be an active member of the Boston Cares staff team
• Establish and meet yearly goals and objectives
• Represent Boston Cares externally at service projects, with agency and corporate partners, and at other events

Qualifications: Strong candidates will possess a passion for work that improves our community, an interest and apti-tude for data and technology, and demonstrated customer service skills. This is an exciting entry-level role for some-one seeking an opportunity in program management and administration. Specifically, strong candidates will have:
• 1-3 years of relevant experience and/or bachelor’s degree
• Experience with Salesforce or strong ability and interest to learn new technology
• Demonstrated interest in the nonprofit sector
• Strong attention to detail and ability to manage many moving projects at once
• Excellent communication and interpersonal skills
• Interest and ability to work as part of a small team in a fast-paced environment
• Ability to take initiative and work independently on projects
• Passion for community service
• Ability to lift and move project supplies and be standing throughout the day leading projects
• Occasional evening and weekend availability
• Valid driver’s license
• Sense of humor

To apply, please send resume and cover letter to Laura Keith at Laura.Keith@bostoncares.org. Applications will be reviewed on a rolling basis. Start date as soon as possible. No phone calls please.

Boston Cares offers Equal Employment Opportunities (EEO) without regard to age, race, color, national origin, gender (including preg-nancy, childbirth or medical condition related to pregnancy or childbirth), gender identity or expression, religion, physical or mental dis-ability, medical condition, legally protected genetic information, marital status, veteran status, military status, sexual orientation, or any other factor determined to be an unlawful basis for such decisions by federal, state, or local statutes.