Manager of Young Adult Services

Breaktime

Breaking the cycle of Young Adult Homelessness.

Job Description

Organization Overview

Breaktime (www.breaktime.org) is a 501(c)(3) non-profit working to break the cycle of young adult homelessness. We believe that it is time to break down barriers, break apart stigmas, and break into systems that hold back young adults experiencing housing insecurity. Through transitional employment and financial empowerment, Breaktime works to ensure job security, financial security, and ultimately housing security for these young people.

Breaktime prides itself on our supportive, flexible, and rewarding work environment. We offer valuable benefits such as unlimited paid-time off, 401k matching, health & dental insurance, and flexible hybrid work. We additionally offer a variety of professional development opportunities for our staff including meetings with influential members of the nonprofit world. These opportunities would support and empower you to reach your full potential and hit your personal/career goals. Breaktime is rapidly expanding as an organization (going from two full-time employees at the start of 2020 and 13 going into 2022), and we believe that there are a significant amount of opportunities for advancement.

At Breaktime, we have three key values that guide us in our work daily:

  1. Young Adults First: Elevating young adults experiencing housing insecurity’s voices is a core guiding principle behind Breaktime’s work, and we do everything we can do to support them.
  2. Radical Inclusion: To us, radical inclusion is about creating an equitable and welcoming space, particularly for those who are typically not included at the table. This permeates into how we make decisions at Breaktime, and we are grateful for the diverse perspectives that allow us to do so.
  3. Collaborative Innovation: We refrain from 'reinventing the wheel' and, instead, proactively build strong partnerships with other key stakeholders to more efficiently end young adult homelessness. 


Overview


The Manager of Young Adult Services oversees coordination and delivery of quality client services, offers clinical/case management supervision to Pathway Coaches, and works to ensure effective use of resources in optimizing participant outcomes. Additionally, the Manager of Young Adult Services oversees a team of “Pathway Coaches” (primarily MSW interns) responsible for guiding young adults experiencing homelessness through Breaktime’s year-long program model.  The Manager of Young Adult Services reports to the Program Director.

Roles & Responsibilities
  • Coordinate and oversee support/services provided to young adults in Breaktime programming including but not limited to: providing referrals, creating customized engagement plans, and coordinating with external agencies serving young adults
  • Manage a team of Pathway Coaches (mostly MSW interns) providing case management, advocacy, and support to a caseload of young adults in Breaktime’s Launchpad, Liftoff and Stable Orbit program series
  • Ensure quality and continuity of services to Breaktime young adults as they progress through our model
  • Conduct weekly 1x1 and group supervision with team members in collaboration with Program Director
  • Facilitate and monitor individualized goal-setting/tracking with team members
  • Coordinate and facilitate ongoing professional development for Pathway Coaches
  • Determine Pathway Coach caseloads and implement modifications as needed
  • Ensure diligent and thorough client data collection and provide metrics to drive optimized service delivery 
  • Collaborate with organizational leadership to develop, enforce, and refine Coaching policies and procedures  
  • Act as a role model to staff and be able to assist in day-to-day activities as needed
  • Serve as an advocate for Pathway Coaches 
  • Develop performance improvement plans as needed; encourage career development and support of staff.
  • Identify and escalate issues appropriately
  • Serve as a liaison to higher ed programs in which Pathway Coaches are enrolled
  • Maintain communication with internal and external stakeholders
  • Participate in Program team meetings, All-Staff meetings, and Supervision 
  • Participate in the development and implementation of department/division projects
  • Other duties as assigned or requested

Job Requirements
The Manager of Young Adult Services is an organized, detail-oriented, and skilled clinical case manager who thrives in a fast-paced and ever-evolving environment, and is excited to support social workers-in-training charged with supporting the needs of Breaktime young adults within, outside, and beyond Breaktime’s programming.  
 
Qualifications:
  • Social Work License required (LCSW preferred)
  • At least two years of experience working directly with youth, young adults, or individuals experiencing housing instability or homelessness
  • Minimum of one year of supervisory experience, preferably in a non-profit organization
  • Strong leadership track record, including a demonstrated ability to take initiative, stay organized, and support others in meeting responsibilities
  • Skilled in facilitating workshops and/or professional development 
  • Enthusiasm for joining a fast-paced team environment
  • Comfortable with technology and excited to learn/use new applications
  • Extremely detail-oriented and organized
  • Strong written and verbal communication skills
  • Proficiency with Google Sheets and Google Forms
  • A passion for working with and empowering young people
  • [Preferred] Knowledge of, and experience with, data collection and analysis
  • [Preferred] Experience using Salesforce