Landlord Engagement Manager

New Lease is a non-profit based in Boston, Massachusetts. We work with property owners across MA and RI to target affordable homes to families in shelters or state-assisted motels to reduce homelessness. New Lease works with a variety of stakeholders to approach housing placement and stabilization of families through the lens of systemic change, with the goals of swift housing placement and healthy tenancies. A heavy focus is applied to creating systems that work for all stakeholders: families, housing owners, social service providers, and regulatory agencies.   New Lease is currently developing additional partnerships to broaden the populations we serve and expand our geographic scope.  

 

JOB OVERVIEW:

New Lease is looking for a qualified individual to serve as a landlord engagement manager to identify available units to house identified populations in the City of Boston.  This is critical to upholding our mission of reducing homelessness. 

 

REPORTS TO:

Deputy Director; Executive Director

 

RESPONSIBILITIES:

·       Conduct landlord recruitment and retention, and serve as a “single point of contact” for participating landlords to report tenancy concerns or question;

·       Liaison between social service providers and landlords to facilitate communication around screening, mitigation, leasing, mediation and stabilization service;

·       Manage unit inventory and matches between available units and interested clients;

·       Train provider partners the use the unit inventory;

·       Ensure provider partners are meeting agreed-upon referral procedures and timelines;

·       Work with the City of Boston and a designated fiscal agent to manage the Landlord Incentive program;

·       Plan and host landlord recruitment and client matching events in coordination with the City and the Continuum of Care’

·       Manage a pool of flexible Extended Stabilization Fund for households no longer connected to case management;

·       Collect data and track any data as required by the City to measure outcomes and performance including placement rates, tenancy retention and racial equity;

•         Maintain database of housed program participants and track tenancy concerns;

•         Field general inquiries and assist with referrals as needed;

•         Support other programs and complete other related duties as assigned.

 

QUALIFICATIONS:

•         At least five years of experience in housing search or supportive services administration or similar position(s) with at least one year of managerial or supervisory role;

•         Experience in maintaining relationships with property owners and property management staff;

•         Experience assisting clients with a variety of backgrounds and barriers, including those with legal/CORI histories, mental health conditions, etc.;

•         Experience managing emergency financial assistance funding or similar financial resources; 

•         Experience and commitment to data collection and measuring outcomes to enable accurate program reporting;

•         Knowledge of affordable housing programs including various tenant based subsidies;

•         Knowledge and experience with various service agencies and resources, including but not limited to MA State service systems e.g. Department of Transitional Assistance and the Department of Social Services;

•         Empathic towards the needs of those experiencing homelessness, diverse communities, and/or those with low income backgrounds;  

•         Ability to work independently and proactively, as well as to manage multiple priorities and projects;

•         Excellent time management, organizational, multi-tasking, and communication skills;

•         Commitment to expanding affordable housing for homeless families and individuals;

•         Bilingual in Spanish and/or another language is a plus.

 

 

Salary:  The salary is commensurate with experience.  New Lease provides a generous benefit package.

 

To apply:  Email resume and cover letter with salary requirements and list of references to Gina Casey gcasey@newleasehousing.org. 

 

New Lease is an equal opportunity employer.