Intake Assistant

RCAP Solutions

Job Description

Intake Assistant

Worcester, MA

Summary: Under the guidance and direction of the Deputy Director of Programs, the Intake Assistant assists the intake team with all aspects of intake functions and program management. Executes essential intake duties in a professional and empathic manner in the management of the various rental assistance programs and housing waiting lists. Places a high priority on customer service to support programs housing, and agency objectives in a team oriented environment.

Duties and Responsibilities:

  • Maintains the rental assistance waiting lists in compliance with Housing Urban Development (HUD), Department of Housing and Community Development (DHCD) policies, and procedures.
  • Accurately enters data into appropriate software program(s) and establishes and maintains orderly applicant files according to policy/procedures.
  • Schedules and assist the team with applicant eligibility appointments, including gathering applicant data in compliance with HUD, DHCD and RCAP regulations, policies and procedures.
  • Provides applicants assistance in completing the application during open application hours.
  • Assist with briefings to educate all applicants on housing options, eligibility requirements, and services.
  • Calculates gross annual income using third party documentation.
  • Works in cooperation with intake team and managers to achieve target utilization and lease-up goals.
  • Creates and maintains an adequate supply of issuance briefing packets for all voucher programs.


  • Education and/or Experience: 2-3 years related experience and/or training working at a housing or social services agency, some college preferred.
  • Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
  • Computer Skills - to perform this job successfully, an individual will have intermediate knowledge of MS Word, Excel and Outlook. Ability to learn and use industry specific software.
  • Problem Solving - Identifies and resolves problems in a timely manner; works well in group problem solving situations; uses reason even when dealing with emotional topics.
  • Mathematical Skills-Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Speaks clearly in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.
  • Interpersonal Skills - Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
  • Confidentiality – Must maintain high level of interpersonal skills to handle sensitive and confidential situations. Position requires demonstrated discretion, tact, and diplomacy at all times.
  • Language Skills - Ability to read and interpret documents such as safety rules, operating maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively to individuals and groups. Bilingual ability is required and/or helpful.


  • Competitive compensation
  • Medical, Dental, Vision, LTD, and Life Insurance
  • Flexible Spending Account and Health Savings Account
  • Competitive Vacation and Sick time
  • 14-paid holidays
  • 403(b) plan RCAP Contribution and Match

Job Type: Full-time

Pay: $21.00 - $22.00 per hour

Expected hours: 40 per week


  • 403(b)
  • 403(b) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Opportunities for advancement
  • Paid sick time
  • Paid time off
  • Parental leave
  • Retirement plan
  • Vision insurance


  • 8 hour shift
  • Monday to Friday
  • Morning shift
  • No weekends
Ability to Commute:

  • Worcester, MA 01602 (Required)
Work Location: In person