Housing Counselor

RCAP Solutions

Job Description

Housing Counselor
Worcester, MA

Summary: The Housing Counselling and Search Specialist is responsible for assisting clients with a wide range of housing issues including but not limited to: tenant issues, landlord issues, apartment/housing search, homeownership including first time home buying & post purchase counselling. The Housing Counselling and Search Specialist for HCEC will be responsible for providing information and referral services, brief counselling and in some cases more in-depth counselling in the following areas: family budget and financial fitness, tenant rights and responsibilities, homeownership obligations and responsibilities, landlord obligations under Massachusetts law and best practices and intense housing search advocacy.


  • Provide housing program and services information and referral services to walk-ins, phone clients, and others seeking services
  • Assist with short-term counselling and information for clients in the following areas; Budget counselling, money management and credit rebuilding, tenant/landlord rights and responsibilities, housing search, fair housing and discrimination laws/complaints, federal and state rental assistance programs, housing court advocacy, and community development endeavors.
  • Schedule, coordinate and assist with workshops and training sessions on landlord/tenant rights and responsibilities, lead paint issues (removal and law), abatement, health and safety issues and laws, code violations (sanitary, structural, etc.), first-time homebuyers’ education and housing search strategies.
  • Arrange for and negotiate assistance for landlords/tenants in order to mediate disputes and negotiate agreements that avoid tenant displacement and potential homelessness.
  • Assist in the preparation of all required program reports; insure timely and accurate data input with various databases.
  • Relationship building with individual clients, property managers, landlords, realtors, and community agencies.
  • Build and maintain/update housing search list
  • Remain current in trends effecting counselling & training efforts.
  • Other duties as assigned. 


  • Associates Degree in in Human Services or related filed or equivalent, B.S/B.A. preferred.
  • Minimum 2 years applicable experience in social services case management and/or knowledge of housing including landlord/tenant rights and responsibilities and homeownership experience. Some experience in business, customer service areas preferred; strong computer skills are a necessity including MS Word, Excel, Outlook, etc. Ability to learn data bases.
  • Ability to multitask and work in a fast paced environment.
  • Bilingual/ Spanish Preferred.


  • Competitive compensation
  • Medical, Dental, Vision, LTD, and Life Insurance
  • Flexible Spending Account and Health Savings Account
  • Competitive Vacation and Sick time
  • 14-paid holidays
  • 403(b) plan RCAP Contribution and Match

Additional Details: 

  • This position is a full-time position.
  • Hourly, non-exempt
  • Position shift: 8AM-5PM / Onsite