Hey Sam Training Coordinator

Samaritans, Inc.

Job Description

Samaritans, Inc. is the leading suicide prevention organization in Massachusetts, providing lifesaving services 24 hours a day, 7 days a week. Samaritans' purpose is to alleviate despair, isolation, distress and suicidal feelings among individuals in our community; to educate the public about suicide prevention; and to reduce the stigma associated with suicide. For over 40 years, Samaritans volunteers - selected, trained and supported by a dedicated professional staff - have provided compassionate and non-judgmental support free of charge for callers to its Helplines.

Samaritans' volunteers and staff now provide a full range of suicide prevention, intervention, and postvention services through community education and outreach; a phone and text-based crisis service Helpline for those in distress; and grief support groups and personal visits which assist families impacted by a suicide loss in their grieving and healing process. This growing organization provides services that make our communities healthier and happier and provides a working environment that celebrates the positive and lifesaving work that occurs here each and every day.

Samaritans is an equal opportunity employer and is committed to hiring staff who reflect the diversity of the communities we serve. Candidates of color, bilingual, and bicultural candidates are strongly encouraged to apply. 


ABOUT HEY SAM

Hey Sam is a dedicated peer-to-peer texting service for youth. Designed for and staffed by young people, the Hey Sam gives youth the opportunity to reach peers if they are struggling, need someone to talk to, or need support.


ABOUT THE POSITION:

Hey Sam Training Coordinator trains, educates and supports staff and volunteers so they are prepared to answer texts on our peer-to-peer text line. The coordinator works to fulfill our mission - to prevent suicide and offer hope and support to those affected. This position supports the Hey Sam Training Manager and assists in leading Hey Sam training sessions. This position requires the ability to have a flexible schedule for training, with some evening requirements.


REPORTS TO: Hey Sam Training Manager


KEY RESPONSIBILITIES

  • Assist Hey Sam Training Manager in leading training for the Hey Sam textline
  • Support volunteers as they progress through training by facilitating roleplays
  • Evaluate overall training and monthly class trends to continue strengthening current Hey Sam training
  • Other responsibilities as assigned by Hey Sam Training Manager


KEY QUALIFICATIONS & CHARACTERISTICS:

  • Minimum 2 years of professional experience in training and or/teaching
  • Experience with training remotely
  • Passion for teaching and empowering young people
  • Knowledge of the field of suicide and suicide prevention preferred
  • Strong communication skills, including the ability to make effective and persuasive presentations
  • Adept at interacting with others in person, over the phone, on virtually, or via email
  • Ability to work with sensitive information and maintain confidentiality
  • Ability to work independently and collaboratively to maximize teamwork across the organization
  • Must be able to evaluate problems accurately and resolve conflict displaying good, sound judgment

SALARY & BENEFITS:

  • Minimum starting salary is $60,000 and will be set based on experience and skill set
  • Employer matched 401(k) Plan
  • Short and Long-Term Disability coverage as well as Life Insurance
  • Health, Dental and Vision insurance
  • Healthcare and Childcare FSA, Commuter Benefits and Employee Assistance Program
  • Generous Vacation (New hires start with 10 days), Sick (8 days) and Personal Time Off (5 days)
  • Paid Family Medical Leave benefits
  • 14 paid holidays
  • Direct deposit payroll

Samaritans' employees must be vaccinated against COVID-19 or obtain an approved medical or religious exemption. An offer is contingent upon proof that the candidate is fully vaccinated or qualifies for an exemption. Currently our office is re-open on a hybrid schedule with an average of 2 days per week in office, after a period of onboarding for new hires.

Out of state applicants will be required to relocate to Massachusetts within six months of employment and also work the same hybrid schedule as all employees.

Applications that are missing a resume and cover letter may not be considered.