Front Desk Support Staff - Boston
Boston Chinatown Neighborhood Center (BCNC)
Job Description
About The Role
The Front Desk Support Staff is a dynamic individual that works with the Operations team and program staff to support all BCNC programs. The Front Desk Support Staff reports to the Director of Operations and provides centralized administrative support, program-specific administrative support, inter-office services, and facilities management directly supporting all BCNC programs. This position is part time (20-25hrs/week): Monday-Friday 3:00pm-7:15pm and Tuesdays 3:00-9:00pm. Occasional Saturdays for various hours.
What You Will Do
- Serve as front desk support at the Boston site during the afternoon/evening hours.
- Greet, screen, and direct all visitors while maintaining a welcoming and professional atmosphere in the office.
- Maintain facility security and safety, provide consistent communication with appropriate staff regarding safety issues.
- Answer, screen, and route all calls to appropriate staff.
- Provide administrative support to programs, including data entry, and database maintenance.
- Other duties assigned by the Director of Operations.
What We Look For
- Minimum one year experience in related field. High school diploma is highly preferred.
- Must be at least 18 years of age or older.
- Ability to work effectively and collaboratively within a multi-cultural, multi-ethnic environment.
- Experience working in administration and nonprofit programs preferred.
- Experience of providing customer service preferred.
- Proficient in MS Office suite and ability to be trained in software/database systems.
- Ability to analyze and solve problems independently, with attention to detail.
- Bilingual oral skills in English and Mandarin required; Cantonese preferred.
What We Offer
- Competitive Benefits Package
- 403B Retirement Plan
- Paid Time Off
- Paid Holidays
- Professional Development
- Work-Life Balance
Working Conditions
- Must be available to work a flexible schedule and may require local travel during the workday.
- Work is performed primarily in a standard work environment, including the operation of computer equipment, and physical demands associated with a traditional work setting, e.g., walking, standing, communicating, and other physical functions, as necessary.
Hourly Range
$15.00 - $18.00 per hour
How to Apply
Please Note
BCNC requires all in-person and hybrid employees to receive COVID-19 vaccinations as determined unless a reasonable accommodation is approved. A face mask is required. You must be authorized to work in the United States. BCNC does not provide sponsorship for an employment work visa.
BCNC is an equal opportunity non-profit organization that supports diversity and encourages all employees and applicants to apply. BCNC is committed to non-discrimination and equal opportunity for all without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by Federal, State or Local laws.
BCNC is an equal opportunity non-profit organization that supports diversity and encourages all employees and applicants to apply. BCNC is committed to non-discrimination and equal opportunity for all without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by Federal, State or Local laws.