Family Services Manager

Christopher's Haven

A home for kids when cancer hits home.

Job Description

Christopher’s Haven is a home for children and their families during pediatric cancer treatment in Boston.  Families come from all over the world to Boston for care, and on average are staying in Christopher’s Haven temporary apartments for six to eight weeks.
 
Christopher’s Haven has an immediate opening for a Family Services Manager, who directly reports to the Executive Director. We are looking for someone who embodies love, dignity, respect, and empathy. Our Family Service Manager is the first and last person that our families encounter. While interacting with our families is prominent, the role also works closely with clinical social workers, donors, volunteers, and partner organizations. The successful candidate will be eager to convey the impact of what we do while understanding and supporting an efficient, effective organization.
   
Duties and Responsibilities Include but are Not Limited To:
Apartment Management and Scheduling
o   Manage twelve apartments by maintaining upkeep, livability, and comfort
o   Prepare apartments for incoming families.  Submit repair and maintenance requests through the company portal and concierge.
o    Sustain the quality and upkeep of the community space and coordinate cleaning schedule with outside vendor.
Family Connection and Support
  • Meet with and communicate with social workers to schedule a stay at Christopher’s Haven.
  • Accept and process applications to stay at Christopher’s Haven.
  • Support our families with ongoing programming and activities.
  • Be available to Families as needed for support.
  • Manage daily volunteers and family schedules.
  • Assist families with participation in special events, bell ringing parties and celebrations.
 Administrative Duties 
  • Data entry and coordinating the scheduling of family activities and donations toward Family Stay Payments. 
  • Coordinate volunteer schedules for 25 regular volunteers.
  • Work with the team to establish and/or execute communications systems to maximize effectiveness.
  • Assist with plans for fundraising and outreach events as needed.
  • Collaborate to gather program-related content and statistics for impact reports.
 
Qualifications
A successful candidate will be excited about working as an integral member of a small, collaborative team. They will also be creative, self – motivated, and dependable. They must be able to navigate a fast-paced environment.  Fluent in Spanish preferred.
Experience
  • History of working with children and families (Required)
  • Non-Profit Experience (Preferred)
  • Proficient in Microsoft Office – especially Excel (Preferred)
  • Knowledge with different social media platforms (Preferred)
  • Knowledge with CRMs and Constant Contact (Preferred)
  • Event Planning Experience (Preferred)
 
Additional Information
  • This position offers some flexibility regarding the workday hours.
  •  This position requires evening hours during various programs and events.
  • This position is in person, hybrid in Boston. 
  • Salary of $55,000-$65,000 with health/dental benefits, 403b and employer match.
 
 
If interested, please submit below to Susan Kagan: 
·      Resume/CV (Required)