Energy Programs Referral Specialist

Community Action Pioneer Valley

Job Description

Energy Programs Referral Specialist (Greenfield)

The Energy Programs Referral Specialist is the first point of contact for clients seeking weatherization, energy audits, heating system repair and replacement, and home repairs.  The primary responsibilities include answering the weatherization and repair phone lines and screening caller eligibility for various energy programs, and scheduling appointments.  The Referral Specialist makes connections to other agency and community resources and is also responsible for providing administrative support for the Energy Department.

The ideal candidate will possess excellent listening skills and the ability to demonstrate patience and a non-judgmental attitude when dealing with people experiencing crises. They will have sensitivity to cultural and socioeconomic diversity and the needs of individuals with low incomes while understanding poverty and its impact on individuals and families.

The Referral Specialist must be proficient in computer skills including Microsoft Office applications, database programs, calendars, and the ability to quickly learn new software. Knowledge of Franklin, Hampshire & N. Quabbin region agencies and resources, excellent customer service and communication skills, and the ability to process information quickly and accurately are necessary.

Minimum qualifications include: High School Diploma, Five years' experience in Human Service or related field or applicable work experience working with diverse individuals and families that have low incomes. Additional appropriate education may be substituted for experience or additional directly related experience may be substituted for education. Bilingual Spanish preferred. Pay Range: $19.50-20.69 + $1 bilingual differential.

Community Action offers a supportive work environment, outstanding benefits, training, professional development and outstanding benefits. For those working 30 or more hours we offer Health Insurance (with CAPV paying 80% of plan premium for our core plan), Dental Insurance (CAPV pays 50% of the premium), Retirement Plan, Flexible Spending Plans, Vision Insurance, Long-Term Disability Insurance, accrue up to 12 days of Sick, accrue 15 days of Vacation, 4 days of Float time and 12.5 paid Holidays. Community Action is a qualifying employer for the Public Service Loan Forgiveness program.

To apply please go to for full job description and information regarding benefits.

Community Action is committed to a diverse workforce. AA/EOE/ADA