Emergency Support Specialist (Weekend Shift)

Company Overview 

Youth Villages has been a national leader in the implementation of research-based treatment philosophies in the field of children's mental and behavioral health. Our commitment to helping troubled children and their families find success spans 30+ years and includes a comprehensive array of programs and services. If you are looking for a positive career move where you are meeting the challenges of life and striving to make a positive difference, then Youth Villages is the place for you. We are looking for people with a strong sense of purpose and focus to continually build confidence in yourself and our organization.

Position Overview

Receive and address all calls for the after-hours emergency or crisis situations for New Hampshire and Massachusetts Community Based Programs (including Continuum, Intercept, and LifeSet).

Specialist will be responsible for being phone-available (free of distractions) during their assigned working hours. Specialist will be responsible for answering all emergent calls, as they occur. Specialist will be tasked with gathering demographic information from caller regarding enrolled youth/young adult to retrieve clinical documentation and log call in required systems. Specialist will utilize assessment and clinical skills to gather information regarding the reason of the call and move through triage and de-escalation activities as needed. Specialist will utilize clinical skills to attempt safety planning and situation stabilization to attempt to divert physical response when appropriate. Specialist will also initiate mobilization of response ready staff when phone de-escalation intervention is not effective or appropriate.

Specialist will also be responsible for completing check in calls with high risk families and young adult as indicated. Specialist will be responsible for being active in email during their triage shift in order to receive any additional updates or safety plans. Specialist will be responsible for utilizing SharePoint, Evolv, and other YV Systems to obtain information regarding callers. Specialist will also be responsible for documenting each incoming correspondence in the appropriate manner (on-call report, Evolv, email, etc) and distributing pertinent information to the on-call leadership team and primary clinical team.

The shifts run from: Friday 5pm -11pm, Saturday 9am - 9pm, Sunday 9am - 9pm

Additional Information
Additional duties to be assigned as needed, to potentially include Gateway and compliance assistance.

Requirements

A Masters Degree in Counseling, Psychology, or related field preferred

Previous experience with crisis management

Experience working within the Youth Villages clinical model and Collaborative Problem Solving.

Experience utilizing Evolv as well as Microsoft Office tools.

EOE