Director of Community Engagement

Schizophrenia & Psychosis Action Alliance

Job Description

Director of Community Engagement

Summary: The Director of Community Engagement is a skilled professional with diverse experience in the brain health arena, care coordination, and has a proven track record of success. They will play a pivotal role in fostering a supportive and informed community for individuals affected by schizophrenia. This multifaceted position involves managing a non-crisis helpline, overseeing support groups, and developing initiatives to enhance support and community outreach. 
This position reports to the Chief Executive Officer (CEO).


• Strategic Planning: Assist in the development, implementation, and control of S&PAA’s strategic plan, initiatives, and programs.
• Support Group Oversight: Work closely with volunteers, contractors, and S&PAA staff to ensure groups receive the support required for efficient and effective implementation. Manage and expand the network of both Schizophrenia Alliance (SA) and Families for Care (FFC) in-person and virtual support groups. Develop and implement guidelines for support group facilitators. Regularly assess the effectiveness of support groups and implement improvements based on feedback.
• Helpline Management: Lead and expand the non-crisis helpline operations, ensuring timely, empathetic, and informed support to individuals seeking information about schizophrenia. Train and supervise helpline staff, contractors, and volunteers, maintaining a high standard of service. Ensure current and accurate material is provided to individuals seeking information. Must be able to identify individual’s needs and direct them to appropriate resources.
• Community Outreach, Support, and Education: Organize educational events, workshops, and seminars to provide information on schizophrenia, treatment options, and coping strategies. When necessary, collaborate with other organizations and community stakeholders to enhance collective impact. 
• Data Analysis and Reporting: Implement systems to collect and analyze data related to helpline, support groups, and community engagement programs. Generate reports to assess the impact of programs and identify areas for improvement.
• Perform other duties as assigned

• Required: Bachelor’s Degree in a relevant field (psychology, counseling, social work, health care administration, or related human services disciplines)
• Two or more years of program management in a nonprofit organization, including planning, implementation, direct services, etc. 

Salary Range: 70K-85K

• Medical Insurance (health, dental and vision)
• Life Insurance 
• 401K with a 4% match
• Tech stipend ($100/month).

Key Skills, Knowledge, and Personal Characteristics:
• High professional standards and integrity
• Exceptional attention to detail
• Strong analytical, organizational, and problem-solving skills
• Strong interpersonal, oral, and written communication 
• Ability to prioritize assignments 
• Ability to function effectively within a team environment that promotes collaboration
• Ability to work effectively with external constituents
• Ability to thrive in a fast-paced environment
• A sense of humor
• Passion about S&PAA’s mission

Key Competencies:
• Communication: Builds and maintains open, transparent and effective lines of communication, within and outside the Organization, to better serve others in all interactions; appropriately tailor written and verbal messages to target audiences. 

• Teamwork: Builds and maintains positive working relationships, within and accross individual work groups, through open communication and collaboration; works with others to accomplish goals and objectives.

• Service Excellence: Maintains focus on service excellence in all relationships with colleagues, collaborators, and those S&PAA serves; views all interactions as a potential opportunity for demonstrating S&PAA’s focus on serving those affected by schizophrenia.

• Diversity, Equity & Inclusion/DE&I: Practices inclusion of those unique human qualities that are different from our own and outside the groups to which we belong; respects and values all people, nurtures open dialogue between those of differing perspectives; and empowers people to express themselves and show an appreciation of others.  Diversity, equity and inclusion (DE&I) at S&PAA includes in addition to the dimensions of gender, race, ethnicity, national origin, age, religion, sex, gender identity and sexual orientation, it also includes socioeconomic status, physical attributes and abilities; political, cultural, and intellectual ideologies and practices.

• Civility: Civility at S&PAA involves treating people with dignity, respect, and courtesy which involves efforts to understand differences and a general awareness of the rights, wishes, concerns and feelings of others. It involves speaking in ways that are respectful, responsible, restrained and principled, and avoiding that which is offensive, rude, demeaning or threatening.

Physical Requirements:
Must be able to utilize a phone, computer and screen and other office equipment. While performing the duties of the job, the employee is frequently required to sit, talk; or hear and occasionally stand, walk, reach, stoop, or kneel.  Must be able to occasionally lift up to 25 pounds.