Director, Academic Services

JVS (Pillar Search & HR Consulting)

Skills . Jobs . Careers

Job Description

JVS has partnered with Cindy Joyce of Pillar Search & HR Consulting on the search for the Director, Academic Services. 


JVS is a non-profit, non-sectarian agency. Their mission is to empower individuals from diverse communities to find employment and build careers; and to partner with employers to hire, develop, and retain productive workforces. JVS provides a broad range of workforce development services including adult education, skills training, job readiness training, job placement, and support, and access to post-secondary education. JVS assists employers in their search for well-qualified job applicants and their initiatives to upgrade the skills of their incumbent workforce. JVS’s unique education and career pathway model has been widely recognized by funders, policy makers, and practitioners in Massachusetts and nationally. 


Academic Services provides clients with the academic pathways and related wraparound services necessary for economic independence. These include a high school diploma offered via their partner, the Boston Public Schools Central Adult High School; and multiple Bridges to College pathways that provide students with the knowledge, academic skills, and guidance they need to succeed in college and on the job. Academic Services works with 200 participants annually. Additional information may be found at Adult Diploma Pathway and Bridges to College and Career


Under the leadership of the Vice President of Academic Services and Career Path Programming, the Director of Academic Services is charged with executing and leading agency Academic services based on identified needs of clients, employers, funders, and other stakeholders. In collaboration with the Vice President, the Director will execute on the set goals and manage the performance expectations of Academic Services programs, teams, and staff. The Director of Academic Services is responsible for collaborating with the VP around the fiscal health of Academic Services programs, program budgets, and budget modifications, as well as annual revenue and expenditure projections and assisting with development efforts to support academic services. The Director is part of a larger JVS team, all of whom are supporting the education, training, and employment needs of clients and employers. 


Department Leadership: 

·       Provide oversight and leadership of Academic Services 
·       Ensure all contractual and reporting requirements are met 
·       Ensure JVS Academic Services are accessible, customer-centered, and providing options 
·       Expand scope and impact of program services, and develop new services based on partner organizations and client feedback 
·       Generate strategy and solutions in response to unforeseen and planned changes, setback, and challenges 
·       Communicate and provide program updates, reports, and metrics; foresee possible changes that may impact volume of work, staffing, or services to the Vice President of Academic Services 
·       Increase internal and external visibility of the Academic Services programs 
·       Hire, train, supervise, develop, and set performance expectations for the Academic Services team 

Build Relationships, Collaboration, and Teamwork: 

·       Manage external relationships relevant to Academic Services (BPS, DESE, colleges, philanthropy, state and federal) 
·       Support and promote the missions and philosophy of JVS both internally and outside of the agency 
·       Establish relationships with key stake holders (clients/ students, employer, partner organizations, funders) and work collaboratively in a structured and on-going manner 
·       Encourage collaboration between Academic Services and other JVS divisions to ensure agency performance goals are met 
·       Represent JVS at stakeholder and other professional events • Collaborate with development staff on grant proposal and reporting activities 

Administrative/ Communication:

·       Manage and oversee full, timely contract implementation including staffing, systems design, and development 
·       Ensure Academic Services programs operate in compliance with applicable local, state, and federal, statutes, regulations, policies, and procedures 
·       Support budgeting process by monitoring and controlling budgetary expenses and revenue performance 
·       Manage contract reporting, ensuring that reports are accurate and submitted in a timely fashion 
·       Oversee customer satisfaction surveying and evaluation system; serve as a liaison with clients, including hearing and resolving any complaints or grievances 
·       Analyze and report program progress success and challenges to VP for sharing amongst JVS leadership, funders, evaluator, and other stakeholders 
·       Perform other duties as requested 


·       Five years of program management and supervisory experience, with extensive experience in non-traditional/ alternative education 
·       Experience leading and managing high-performing teams 
·       Knowledge of DESE ACLSE contracting preferred 
·       Presentation and facilitation skills 
·       Strong working knowledge of Microsoft Office Suite 
·       Interpersonal, communication and organization skills 
·       Ability to work as part of a team 
·       Demonstrated ability to work independently 
·       Possess negotiation skills 


·       BA/BS or equivalent


 JVS is strongly committed to diversity and a workplace environment that respects, appreciates and values employee differences and similarities.  By providing and supporting a work culture that fosters and builds upon diversity and its strengths, JVS will better serve our local communities and continue to provide quality services.


JVS is an employment at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, JVS prohibits retaliation against an applicant or employee because he or she has engaged in protected activity under the statutes prohibiting discrimination in the workplace.