Development Operations Manager

 I.     POSITION: Development Operations Manager 

Under the direction of the Chief Development Officer (CDO), the Development Operations Manager will manage and execute the important functions of donor stewardship, database and data optimization, and Donor/Prospect research.  The Development Operations Manager will collaborate with the CDO and development team to ensure a strong foundation for our development operations. The Development Operations Manager will play a pivotal role in the next stage of growth in our development efforts. Boston MedFlight recently launched Raiser’s Edge NXT.  

 

Donor Database Optimization 

·         Responsible for ensuring the Raiser’s Edge donor database is consistently receiving and exporting accurate and timely data that meets the current and anticipated needs of the department. 

·         Accurate and timely gift entry 

·         Ensure that constituent records are entered and updated as needed

·         Establish data entry procedures and policies to maintain, update and monitor the accuracy of the database.

·         Be responsive and deliver on changing needs based on strategic initiatives

·         Regularly participate in opportunities to ensure industry best practices are followed

 

·         Manage and execute the day-to-day stewardship efforts of the department. Providing customized and segmented acknowledgment letters and gift receipts on a timely basis. 

·         Work collaboratively with department colleagues to organize stewardship efforts and events

 

·         Utilizing a variety of methods, research individual and organizational prospects/donors to ensure up to date information is recorded and opportunities identified on a routine basis. 

·         Identify new donor prospects for both individual and grant solicitation on a regular basis

·         Utilize public information sources and prospect research tools to research various prospects as needed.

·         Identify current donors who may align with strategic initiatives for the department. 

·         Manage and prepare mailing lists for appeals, events, and publications.

·          

·         In conjunction with the CDO, participate in planning, implementation, and management of the fundraiser portfolio and pipeline: 

·         Under the direction of the CDO, make portfolio and pipeline assignments.

·         Plan for and share regular portfolio and pipeline reports for the department  

·         Coordinate production schedules as necessary.

·         Manage Raiser’s Edge online giving and event management platforms to ensure they deliver an excellent experience for donors and event attendees. 

·         Be responsive and anticipate the needs of the department 

·         Ensure we are practicing best practices with an innovative approach the opportunity

·         Ensure that the systems are set-up properly to provide accurate and timely data 

 

·         Readily and reliably furnish reports and lists on regular cadence.  Routinely manage various criteria and segmentations to furnish reports and lists quickly and accurately. 

·         Prepare monthly status reports to be shared with organizational leadership.  

·         Prepare mailing lists for appeals, events, and publications as requested

 

·         Work with the finance department to reconcile financial records. 

·         Provide support and collaborate on the operations of strategically important development events

 

A.      Occasional nights or evenings will be required. 

B.      Completing special projects as assigned by CDO. 

C.      General errands and attending off-site meetings requiring the use of a personal vehicle. Travel reimbursement is available. 

 

·         4+ years of previous fundraising and/or sales database experience required, bachelor's degree preferred. 

o   We require at least 2 years of Raisers Edge experience  

·         The Development Operations Manager will be a strong project manager and forward thinker.

·         Flexible, adaptable, reliable, and able to prioritize in a constantly changing environment. 

·         Strong writing skills. 

·         Demonstrated ability to positively communicate and build interpersonal relationships

·         Excellent organizational skills, and keen attention to detail. 

·         Must be able to read, write, speak, and comprehend the English language without restrictions. 

·         Able to maintain strict level of confidentiality as well as demonstrated sensitivity, discretion, good judgment, diplomacy, and maturity. 

·         Proficiency in Microsoft Office a must including Outlook, Word, Excel, PowerPoint

 

·         FBI and CORI criminal background checks will be performed prior to employment. 

·         Hybrid work environment with a minimum of 2 days in the office per week.