Cookie Cupboard Manager-Wrentham

Girl Scouts of Eastern Massachusetts

Job Description

The annual Girl Scout cookie program is the largest girl-led business in the world. It is also the way that Girl Scouts fund their activities and contributions to their communities. Like the Girl Scout program itself, these Cookie Cupboard roles are both an opportunity to earn money and to be part of this fun, exciting, and memorable annual event in the lives of Girl Scouts in your community.

Girl Scouts of Eastern Massachusetts (“GSEMA”) has an opening for the temporary, part-time position of Cookie Cupboard Manager, located at the Wrentham Cookie Cupboard. This position will report to the Senior Director of Product Program & Retail or Product Program Manager. 

The Cookie Cupboard Manager is responsible for managing cookie inventory, directing the daily activities of Cookie Cupboard Staff, and for ensuring that the Cupboard team delivers client service excellence during the annual Girl Scout Cookie Program. Each Cupboard has one manager and multiple staff. All roles are customer-facing and involve processing and filling cookie orders (counted in cases of cookies, each containing twelve packages) for troop volunteers and staff running council organized Girl Scout programs. 

This is a temporary, part-time position (up to 32 hours per week) effective November 22, 2021 – March 18, 2022. 

Hours: Must be able to work the established Cupboard schedule for position and location for the duration of the cookie program (November 22, 2021- March 18, 2022). Each Cupboard has its own schedule; most Cupboards are open Monday through Friday 10-4 and Saturday mornings. One evening a week may also be required. Working hours may be up to 32 hours per week.

Key Responsibilities:

  • Use the cookie program database (vendor-specific software; training provided) to track and fill orders.
  • Oversee and direct the daily activities of Cookie Cupboard Staff.
  • Take calls from volunteers about their orders, address changes and/ or adjustments.
  • Pull cases of cookies from pallets of cookies delivered by delivery agent several times a week.
  • Work with the delivery agent to stock the cupboard with the incoming cookie deliveries.
  • Organize and reorganize the stock in the cupboard.
  • Manage and report Cookie Cupboard inventory daily.
  • Fill individual cookie orders for volunteers and staff.
  • Provide friendly and efficient customer service.
  • Work positively with the Product Program team to make the Cookie Cupboard a fun and pleasant environment for volunteers and family members picking up cookies.
Council Citizen: 

  • Commit to our mission of building girls of courage, confidence and character, who make the world a better place.
  • Work with individuals of diverse backgrounds and ages, and accept the Girl Scout commitment to work with all without regard to age, race, ethnicity/culture, country of origin, religion, language, socio economic status, gender, gender identity and expression, sexual orientation, neurodiversity, ability or political affiliation.
  • Maintain confidentiality on behalf of the Girl Scout organization and in accordance with the GSEMA Comprehensive Information Security Program (CISP).

Skills and Qualifications:

  • Must have a positive attitude, customer service experience, and the ability to quickly learn software programs and use them accurately and efficiently.
  • Must be able to multi-task effectively under pressure.
  • Qualified candidates will be dependable problem solvers, be able to meet deadlines, and provide outstanding customer service with a cheerful and helpful attitude.
  • Computer proficiency and accuracy, keyboard skills, data entry skills, and experience using Microsoft Office (Outlook, Word, Excel) are required.
  • High School diploma or equivalent.
  • Girl Scout experience is a plus. 
Work Environment: Cupboard managers and staff are often exposed to cold weather for extended periods of time and must dress appropriately for various winter weather conditions. Will have prolonged periods of standing and moving/lifting cases of cookies.

Physical Requirements: Must be able to lift up to 20 pounds and be able to move and pack cases of cookies to assist volunteers, families, and staff with loading and unloading cars, vans, and storage areas, indoors and out. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Commitment to Health and Safety

At Girl Scouts of Eastern Massachusetts, the physical and emotional safety of our Girl Scouts, our families, our volunteers, and our staff is our highest priority. We are taking a responsible approach to creating environments that allow us to embody the Girl Scout Promise and Law, require us to be considerate and caring, courageous, and strong, responsible for what we say and do, respectful of ourselves and others, respectful of authority and act as a sister to every Girl Scout. As part of our commitment to health and safety, COVID-19 vaccines are strongly recommended for all employees, as well as all newly hired employees, who are eligible and able to receive the vaccine.

Can’t wait to join our team? To apply, submit your resume and cover letter with salary expectations by visiting: 

About Girl Scouts of Eastern Massachusetts

For over 100 years, Girl Scouts has empowered girls to lead, break barriers, and create positive change. Girl Scouts’ powerful all-girl space fosters collaboration over competition, and inspires girls to go beyond dreaming to actual doing. We offer amazing opportunities for forward-thinking, talented individuals who share our vision of helping girls and young women change the world for the better. Join our team of dedicated professionals and make a difference in girls' lives! To learn more about our Girl Scouts of Eastern Massachusetts, visit

Girl Scouts of Eastern Massachusetts is an equal opportunity employer.

At Girl Scouts of Eastern Massachusetts, we strive to create transformative learning experiences and leadership opportunities for all girls. The threads of diversity and inclusion are woven tightly into our mission of supporting and nurturing girls of courage, confidence and character, who make the world a better place.

We hold firm in our belief that a culture of diversity and inclusion promotes unity, creates personal and professional growth opportunities for our employees, and supports safety and transformation for our volunteers and girls of all backgrounds.

Diversity and inclusion is more than an initiative; it is a set of shared values that defines the fabric of our mission.