Community Resources & Advocacy Program Intake Specialist for Greenfield office

Intake Specialist for Greenfield office  

2 positions Community Resources & Advocacy Program  

  

Do you have excellent organizational and customer service skills? If you enjoy helping people and have an ability to engage in a compassionate, empathetic manner this job might be right for you. In this position you will be answering our Information & Referral phone line and responding to electronic referrals to conducting benefits screenings, scheduling appointments, and connecting people with resources. The Intake Specialist will also represent the Community Resources & Advocacy program at outreach events and community locations within our service area. 

 

The ideal candidates will have a High School diploma or HS Equivalency and two years of customer service experience. Additional education may be substituted for related experience; excellent computer skills; demonstrated ability to work both independently and as part of a team; and reliable access to transportation to travel throughout Hampshire and Franklin County. Knowledge of resources in the Franklin, Hampshire and North Quabbin regions preferred. Bi-lingual (English-Spanish) preferred. 37.50hr/wk. Salary range $21.51 - $22.82 plus $0.50 - $1 Bilingual differential. Screenings begin immediately and continue until the position is filled. 

 

Excellent benefits, training, supervision and collaborative work environment. We offer Health Insurance, Dental Insurance, Retirement Plan, Flexible Spending Plans, Vision Insurance, Long-Term Disability Insurance, Sick, Vacation, Float time and 12.5 paid Holidays. Community Action is a qualifying employer for the Public Service Loan Forgiveness program.

 

To apply please go to https://www.communityaction.us/job-openings for full job description and information regarding benefits.      

Community Action is committed to a diverse workforce. AA/EOE/ADA