Chief Program Officer

Massachusetts Service Alliance

We expand volunteerism and service to make Massachusetts a better place to live.

Job Description

About Us 
The Massachusetts Service Alliance, established in 1991, champions service and volunteerism across our state. As a nonprofit state service commission, we're committed to enriching community involvement and strengthening the social fabric of Massachusetts. Discover more about our mission and impact at www.mass-service.org.
 
Job Overview 
The Chief Program Officer is a key member of the senior leadership team and plays a crucial role in influencing the strategic direction and operational execution of MSA’s programs. Reporting directly to the Chief Executive Officer, the CPO will lead staff who are dedicated to developing and managing innovative service and volunteer programs that meet the diverse needs of communities across Massachusetts. This position requires a strategic thinker with a robust background in team leadership and program management, who can effectively support and develop the capacity of MSA’s program staff while ensuring the integration of MSA's values into our programmatic initiatives. The CPO will be instrumental in executing the organization’s strategic direction, enhancing existing programs, and spearheading the development of new partnerships that align with MSA’s stated goals and priorities. This leadership role requires not only a high level of organizational and analytical skills but also exceptional interpersonal abilities to foster relationships with key stakeholders and lead a dynamic team toward achieving MSA's mission.
 
Key Responsibilities 
 
Operational Leadership and Team Development - Direct and mentor the leaders of three distinct program teams, fostering a culture of professional growth, accountability, and collaboration.

Program Development and Oversight - Oversee the planning, implementation, and evaluation of programs, setting high standards in service and volunteerism. Ensure programs are impactful and meet community needs effectively.
 
Partnership Development and Stakeholder Engagement - Build and sustain fruitful relationships with key stakeholders, including community leaders, nonprofit partners, and government entities, to bolster our organizational influence and capabilities.
 
Strategic Leadership – Operationalize MSA’s strategic vision for program initiatives into actionable plans and results, ensuring alignment with our mission and responsiveness to the needs of the community.
 
Compliance and Advocacy - Ensure all programmatic activities comply with relevant regulations. Advocate for policies that enhance service and volunteerism, representing MSA in various forums.
 
Summary of Essential Functions 
 
  1. Provide leadership and guidance to three separate program teams to ensure strong team performance.
  2. Oversee the design and execution of innovative service programs to ensure efforts are implemented effectively, identify areas for improvement, and assess whether they are having the intended impact.
  3. Build, maintain, and enhance relationships with external partners to improve program effectiveness. 
  4. Provide strategic leadership to operationalize MSA’s strategic vision for all program areas.
  5. Support program leaders in ensuring that program activities align with relevant requirements and guidelines.
  6. Uphold and promote organizational values in all programmatic and team interactions.
 
Qualifications
 
  • Bachelor’s degree required; Master’s degree in a related field preferred.
  • A passion for service and volunteerism
  • A minimum of 7 years of experience in management roles, specifically involving the direct management and oversight of nonprofit programs, cultivation of strategic partnerships, and leadership of staff teams.
  • Proven leadership skills, capable of directing, developing, and inspiring a diverse team.
  • Expertise in developing partnerships and effectively communicating organizational goals.
  • Willingness to learn about regulatory compliance and engage in public policy advocacy.
  • Willingness to travel as needed for statewide and national initiatives.
 
What We Offer
 
  • The salary range for this position is $110,000 to $115,000 annually. The starting salary is typically at the lower end of this range and will depend on experience, qualifications, and organizational budget. The advertised pay range in not a guarantee of a particular wage. In addition to a competitive starting salary, employees are eligible for performance-based bonuses, reflecting the organization's achievements and individual contributions.
  • We offer a hybrid work model of two days in-office (currently Tuesday and Wednesday) and three days remote per week, with flexibility to accommodate professional and personal needs. 
  • Our comprehensive benefits package includes health and dental insurance, a 401(k) plan with employer match, generous paid time off, and professional development opportunities. 
 
Application Process - Interested in making a significant impact? Apply now through our online application form at MSA Application Form. 
 
Massachusetts Service Alliance is committed to hiring practices that support the values of a diverse workplace and reflect the composition of the Massachusetts communities it serves. MSA is an equal opportunity employer. MSA does not discriminate against any employees or job applicants on the basis of any legally protected status, in accordance with applicable federal, state, and local laws. MSA is dedicated to ensuring an accessible and inclusive workplace; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Reasonable accommodations may be made for interviews. To request a reasonable accommodation for the interview, please contact Lindsay Rooney at lrooney@mass-service.org. 
 
Massachusetts Service Alliance participates in E-Verify. All newly-hired employees are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.
 
This position also requires clearance through the AmeriCorps-required National Service Criminal History Check (NSCHC) process.
 
Massachusetts Service Alliance is a proud Employer of National Service. Individuals with service experience, such as Commonwealth Corps and AmeriCorps alumni, are highly encouraged to apply.
 
For more information about the Massachusetts Service Alliance, please visit www.mass-service.org.