Chief Operating Officer

 

FamilyAid is Greater Boston’s leading provider of solutions to family homelessness. Our mission is to empower parents and caregivers facing homelessness to secure and sustain housing and build strong foundations for their children’s futures.

 

Our program model is focused on preventing homelessness whenever possible; reducing harm if homelessness can’t be avoided by getting families stably housed as quickly as possible and mitigating trauma, especially for children; and providing wraparound supports, for both children and parents, that foster long-term stability. Through this approach, we have achieved a 64% housing placement rate and a 99% retention rate, far outperforming the national averages. Most importantly, our parents report that their children are healthier and happier.

 

We have quadrupled in size in the last five years and remain on an exciting growth trajectory to serve more than 5,000 children and parents this year. We have launched bold new strategies to reduce two-generation homelessness by deepening and increasing our prevention, housing, and supportive services for children and parents. Significant new funding powers our strategic vision of serving more families through a deepened 2 Generation approach to reducing the cause, scope, and impact of homelessness.

 

Our supportive, collaborative, and diverse workplace of more than 120 professionals is ideal for a skilled, result-oriented executive driven to help children and families thrive. To learn more about our work, http://www.familyaidboston.org/.

 

 

We seek a dynamic, driven, and experienced Chief Operating Officer (COO) to successfully lead the agency in achieving its new 8-year, 2 Generation strategic vision. Reporting to the President & Chief Executive Officer (CEO), the successful candidate will be a collaborative and strategic thought partner who can develop, coach, and lead senior team members in achieving the agency’s annual and long-term goals.

 

Internally, the COO will provide inspiring and effective leadership to support our continued growth and long-term results for families experiencing homelessness. The COO will supervise the Vice President for Programs, Vice President for Human Resources, and Director of Facilities. Indirectly, this position will oversee the management and support of all FamilyAid programs, facilities, and human resources staff.

 

Externally, the COO will successfully develop and maintain positive relationships with a portfolio of critical governmental and external partners that will result in an expansion of shelter, housing, and services.

 

As part of the agency’s executive team, the COO will directly support the Program and Personnel Committee of the Board of Directors and assist other executive team members in supporting other board activities and meetings.

 

• Promote and lead a high-performance culture that ensures all programmatic, human resources, and physical infrastructure, policies, plans, and practices are aligned with FamilyAid’s mission, vision, values, strategic vision, and adaptive programmatic and financial goals.

• Directly expand our existing governmental contracts and ensure their successful implementation to improve the lives of children and parents.

• Serve as the agency lead with external entities, including governmental bodies and membership and advocacy organizations, to increase our visibility and leverage our impact.

• Facilitate consistent intra-and inter-agency relationships that advance the agency’s mission.

• Working with the executive team and strategic projects manager, lead annual plans to achieve the agency’s long-term strategic vision.

• Working with the executive team, set, communicate, monitor, and evaluate the agency’s achievement of agency-wide performance and growth goals.

• Identify, anticipate, propose, and oversee adaptive strategies that address trends that affect the agency’s mission and vision.

• Directly oversee the repurposing of FamilyAid’s housing portfolio to support our prevention and 2Gen family navigation strategies.

• As a member of the executive team, oversee, exercise, and ensure fiscal accountability at all levels in managing agency resources.

• Ensure organizational compliance with all relevant state, federal, municipal, and philanthropic contracts and requirements.

• Provide consistent and effective supervision of direct reports.

 

As the incoming Chief Operating Officer, you will demonstrate most, though perhaps not all, of the following experiences, skills, and characteristics:

 

• 20-plus years of progressive professional experience, including tenure as a Chief Operating Officer or senior most operations role ideally in an agency serving homeless families and primarily funded by government contracts.

• Experience with and professional commitment to multi-generation anti-poverty programs.

• Demonstrated success in motivating, directing, empowering, and retaining senior managers and teams who work directly with clients experiencing significant trauma.

• Proven effectiveness in engaging and influencing internal and external constituencies to improve system policies and practices.

• Demonstrated success in adapting to competing and changing priorities.

• Demonstrated effectiveness in leading organizations serving a diverse client base through a high level of cultural competency. Spanish speaking skills are a plus.

• Master’s degree in business, public health, or a related field strongly preferred.

 

 

The salary range for this position is $170,000 - 180,000 and FamilyAid offers a very competitive benefits package, including: health, dental, and vision insurance; health savings account; flexible spending account; 403(b) with employer match; generous paid time off; support for professional growth; life insurance; and employee assistance program.

 

 

FamilyAid maintains a hybrid workplace allowing work from home, the field, and our headquarters at 3815 Washington Street, Boston, MA 02130 though this position requires a significant physical presence at FamilyAid locations and with Boston-based funders and collaborators. Some evening and weekend hours may be required.

 

All new employees must be fully vaccinated against COVID-19 at the time of hire.

 

 

Koya Partners has been exclusively retained for this engagement. Please submit a compelling cover letter and resume, addressed to Cassie Scarano, via https://talent-profile.diversifiedsearchgroup.com/search/v2/19931.

 

Koya Partners is committed to providing reasonable accommodation to individuals living with disabilities. If you are a qualified individual living with a disability and need assistance expressing interest online, please email https://tinyurl.com/4s3eh7j9. If you are selected for an interview, you will receive additional information regarding how to request an accommodation for the interview process.

 

 

Koya Partners, a part of Diversified Search Group, is a leading executive search and strategic advising firm dedicated to connecting exceptionally talented people with mission-driven clients. Our founding philosophy—The Right Person in the Right Place Can Change the World—guides our work as we partner with nonprofits & NGOs, institutions of higher education, responsible businesses, and social enterprises in local communities and around the world.

 

For more information, https://diversifiedsearchgroup.com/our-brands/koya-partners/.