About the Massachusetts Service Alliance

Job Summary

Essential Functions

• Act as the main point of contact for member administrative support; including managing member timesheets, payroll, and reimbursements, with support from MSA staff.
• Oversee member recruitment and selection logistics, including updating materials and coordinating the interview process. 
• Coordinate onboarding process with finance team, including supporting members with setting up accounts with Paychex and enrolling in benefits;
• Manage logistics for member and host site events, including food and supplies, with support from MSA staff.
• Gather and input data for program records and evaluation, including managing collection of member surveys (entrance survey, midyear survey, exit survey, and end of year program evaluation).
• Update program materials annually, including offer letter templates, member handbook, and contracts.
• Coordinate with the Program Manager on Host Site application and selection, including assisting with the community review and decision-making process.

• Develop a holistic approach to member support with a focus on members’ growth and impact through their service roles.
• Expand the support structure for service members and conduct one-on-one check-in meetings with ~15 members (once every two months)
• Support member supervision at their host sites, including the collection of member midyear and end of year performance evaluations and optional hour and commitment reviews. 
• Manage member issues and conflicts at their sites, including implementing service improvement plans and coordinating exit paperwork.
• Lead efforts to build a sense of community among corps members, such as planning  social events and communication between corps members.

• Develop content ideas for program newsletters, social media, and other public facing materials to provide to MSA’s communications team.
• Keep tabs on Commonwealth Corps’ social media platforms and website pages, coordinating content with MSA’s communications team. 
• Gather and share photos and videos from members, alumni, and sites with communications team.
• Develop materials for program events, including presentations for the celebration of service, program trainings and Host Site and Member orientation. 

Marginal Responsibilities 

• Support host site partners with Program Manager, including conducting some monthly check-ins and partner site visits
• Serve as a main point of contact for the program and respond to calls, emails, etc. for those interested in joining Commonwealth Corps. 

Qualifications

• Commitment to justice, equity, diversity, and inclusion  
• Excited to contribute new ideas and brainstorm new initiatives 
• Collaborative spirit and ready to work with a team, as well as independently
• Strong communication and organizational skills and attention to detail
• Highly comfortable with Microsoft Office and Google Suite and learning new technology
• Strong interpersonal skills and ability to build relationships (or rapport) quickly with a diverse group of individuals
• Ability to balance competing priorities and succeed with the demands of a fast-paced, multi-faceted role
• Minimum of 3-5 years of relevant experience, which could include work, internship, and activities in a collegiate setting (could include AmeriCorps or Commonwealth Corps service experience)
• Strong written and interpersonal skills and experience partnering with diverse groups and individuals
• Commitment to service and volunteerism with an interest in working with community-based nonprofit organizations and public entities
• The ability and willingness to travel independently and frequently within Massachusetts.

• Knowledge of or interest in learning data management and survey platforms such as Salesforce, Form Assembly, and Google Forms.
• Bachelors’ degree preferred or equivalent work experience
• Spanish language proficiency

Compensation, Benefits, and Applying